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For Companies At a Glance
- Tasks: Ensure guest safety and well-being while delivering exceptional customer service.
- Company: The Tower Hotel, a contemporary 4-star hotel near iconic landmarks.
- Benefits: Competitive pay, career development, wellness support, and discounts.
- Why this job: Join a dynamic team and make a real difference in guest experiences.
- Qualifications: Passion for hospitality and previous customer-facing experience preferred.
- Other info: Inclusive workplace with opportunities for recognition and community involvement.
The predicted salary is between 28000 - 42000 £ per year.
Contract: Full TimePayment: HourlySalary: £14.00 per hour
Would you like to work in spacious, contemporary hotel close to World Heritage Sites Tower Bridge and The Tower of London? The Tower Hotel is a 4-star deluxe hotel from the “by Thistle” collection, with 801 bedrooms, a restaurant and bar offering unparalleled views of the River Thames, and 19 meeting rooms also offering stunning views over Tower Bridge and St Katharine Docks.
What you’ll be doing
Are you a dedicated security professional with a passion for ensuring the safety and well-being of our guests and team members? Do you excel at building valuable relationships while delivering exceptional customer service? If you thrive in a dynamic environment and are committed to creating a secure and welcoming atmosphere, we would love to hear from you!
As a Safety & Security Team Member, you will play a crucial role in safeguarding our property, team members, and guests. Your responsibilities will include conducting regular floor walks, investigating and documenting any incidents or queries, and responding with a calm and professional demeanor to ensure the best possible guest experience. Your commitment to transparency and attention to detail will contribute to maintaining a secure environment for all.
What you’ll bring
- A genuine passion for delivering the highest levels of service, ensuring every guest feels safe and valued.
- An ability to connect with people, demonstrating understanding and support in all interactions.
- A natural ability to remain composed and professional when addressing incidents, ensuring that resolutions are handled effectively.
- A keen eye for detail, ensuring that all safety protocols are followed and documented accurately.
- A collaborative spirit, eager to work alongside colleagues to create a safe and welcoming environment.
- The ability to navigate a fast-paced service environment, remaining flexible and open to change.
- A demonstrable desire to pursue a career in hospitality, contributing to the overall guest experience.
- Previous experience in a customer-facing role within a fast-paced service environment is a plus.
What you’ll get in return
As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Safety & Security Team Member - Nights employer: Peoplebank
Contact Detail:
Peoplebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safety & Security Team Member - Nights
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Safety & Security Team Member role.
✨Tip Number 2
Prepare for the interview by researching the hotel and its values. Show us that you understand what it means to create a safe and welcoming environment for guests. Tailor your answers to reflect our commitment to exceptional service!
✨Tip Number 3
Practice your responses to common interview questions. Think about how you would handle specific security situations or customer interactions. We want to see your calm and professional side shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to join our team and make a difference.
We think you need these skills to ace Safety & Security Team Member - Nights
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for safety and security shine through. We want to see how much you care about creating a safe environment for guests and team members alike!
Be Personable: Remember, this role is all about connecting with people. Use your application to demonstrate your ability to build relationships and provide exceptional customer service. We love candidates who can show empathy and understanding!
Detail Matters: Pay attention to the details in your application. Just like in the role, we value transparency and accuracy. Make sure to proofread your application and highlight any relevant experience that showcases your keen eye for detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Tower Hotel!
How to prepare for a job interview at Peoplebank
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Safety & Security Team Member. Familiarise yourself with the hotel’s safety protocols and think about how your previous experiences align with these duties. This will help you demonstrate your genuine passion for ensuring guest safety.
✨Showcase Your People Skills
Since this role involves building relationships with guests and team members, be prepared to share examples of how you've successfully connected with people in past roles. Highlight your ability to remain calm and professional during challenging situations, as this is crucial for creating a welcoming atmosphere.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific incidents or emergencies. Think through potential scenarios related to safety and security, and practice articulating your thought process. This will show that you can think on your feet and respond effectively under pressure.
✨Emphasise Your Attention to Detail
In this role, a keen eye for detail is essential. Be ready to discuss how you ensure safety protocols are followed and documented accurately. You might even want to bring up any relevant experiences where your attention to detail made a significant difference in a previous job.
