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- Tasks: Lead the Reservations Sales Centre, ensuring exceptional guest experiences and team development.
- Company: Join Clermont Hotel Group, a people-focused hospitality company with over 4000 rooms and diverse offerings.
- Benefits: Enjoy flexible work options, career development, wellness support, and exciting discounts.
- Why this job: Be part of a bold, adaptable team that values personal growth and real connections.
- Qualifications: Experience in Reservations or Sales, strong leadership skills, and a passion for coaching.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 £ per year.
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience – but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.
With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.
At Clermont Hotel Group, we believe that real hospitality starts with real people. We’re looking for an RSC Operations Manager based at our Tower Hotel, to support the running of our Reservations Sales Centre – keeping the team focused, engaged and continually growing. If you love developing people, improving processes, and being part of something that’s bold, adaptable and real – this could be your next extraordinary opportunity.
What you\’ll be doing
As our RSC Operations Manager, you’ll be at the heart of delivering an exceptional guest booking journey. Supporting the Head of RSC, you\’ll help shape a department that’s efficient, proactive and people-led, ensuring our teams in RSC are equipped to convert calls and provide a standout guest experience.
This role blends operational excellence, coaching, and commercial thinking – building team capabilities and supporting both short-term performance and long-term growth.
- Supporting the day-to-day running of the Reservations Sales Centre and managing the office in the absence of the Head of RSC
- Onboarding new team members – organising inductions, showarounds, and setting them up for success from day one
- Tracking probation reviews and job chats to ensure feedback is meaningful and timely
- Monitoring conversion rates, guest feedback and service standard – celebrating what’s working and taking action when needed
- Running observations and test calls to enhance quality and guest satisfaction
- Driving personal development through coaching and identifying training needs
- Supporting with recruitment, retention and team engagement
- Working with the Head of RSC on longer-term strategy across people, process and tech
- Leading on monthly hotel familiarisation trips (fam trips) and ensuring learning is applied
- Collaborating with our L&D team to support wider Clermont learning programmes
- Keeping up with industry trends and bringing fresh ideas into the team
What you’ll bring
- A positive, people-focused leader who’s passionate about nurturing potential
- A background in Reservations, Sales or Front Office (Assistant Front Office Manager/Duty Manager or above)
- Experience onboarding and coaching team members
- Comfortable with systems like Opera and confident using Microsoft Office
- A strong communicator with natural influence and a relatable style
- Commercially minded and able to bring data to life through insight
- A team player who’s adaptable, organised and ready to take ownership
What you’ll get in return
As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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RSC Operations Manager employer: Peoplebank
Contact Detail:
Peoplebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RSC Operations Manager
✨Tip Number 1
Familiarise yourself with the Clermont Hotel Group's values and mission. Understanding their commitment to guest-centred experiences and people development will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Clermont Hotel Group. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the RSC Operations Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in a hospitality setting. Highlighting your experience in coaching and developing team members will demonstrate your suitability for this people-focused role.
✨Tip Number 4
Stay updated on industry trends related to reservations and sales management. Being able to bring fresh ideas and insights into your conversations will show your proactive approach and passion for continuous improvement.
We think you need these skills to ace RSC Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Reservations, Sales, or Front Office roles. Emphasise your leadership skills and any coaching or onboarding experience you have, as these are key for the RSC Operations Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your people-focused leadership style. Mention specific examples of how you've developed team capabilities and improved processes in previous roles.
Showcase Your Communication Skills: Since strong communication is essential for this role, ensure your application reflects your ability to connect with others. Use clear, concise language and provide examples of how you've influenced teams or stakeholders positively.
Highlight Your Commercial Mindset: Demonstrate your ability to bring data to life through insights. Include any experience you have with monitoring performance metrics or using systems like Opera, as this will show your readiness for the operational aspects of the role.
How to prepare for a job interview at Peoplebank
✨Show Your Passion for People
As an RSC Operations Manager, your role revolves around nurturing talent and enhancing guest experiences. Be sure to express your enthusiasm for developing people and creating a positive environment during the interview.
✨Demonstrate Operational Excellence
Prepare examples of how you've improved processes in previous roles. Discuss specific strategies you've implemented that led to increased efficiency or enhanced guest satisfaction, as this aligns with the company's focus on operational excellence.
✨Highlight Coaching Experience
Since the role involves onboarding and coaching team members, share your experiences in mentoring others. Talk about how you’ve successfully guided new hires and helped them thrive in their roles.
✨Be Data-Driven
The job requires a commercially minded approach, so come prepared with insights from your past experiences. Discuss how you've used data to inform decisions and improve performance, particularly in reservations or sales contexts.
