At a Glance
- Tasks: Lead a vibrant restaurant, ensuring exceptional guest experiences and team performance.
- Company: Clermont Victoria, a lively destination for food and drinks in London.
- Benefits: Competitive salary, career development, discounts, and wellness support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and create memorable experiences in a stylish setting.
- Qualifications: Experience in hospitality leadership and a passion for guest service.
The predicted salary is between 35000 - 45000 £ per year.
At Clermont Victoria, hospitality is all about energy, atmosphere and creating memorable experiences - and at the heart of it sits The Soak. A vibrant restaurant and bar destination inspired by London living, The Soak brings together great food, exceptional drinks and warm, engaging service in a stylish and social setting. Whether guests are joining us for breakfast meetings, after-work cocktails, relaxed dining or celebratory occasions, every experience is designed to feel welcoming, effortless and memorable.
We’re now looking for a Restaurant General Manager to lead The Soak with passion, personality and commercial focus - someone who thrives on building high-performing teams, delivering exceptional guest experiences and driving the success of a busy hospitality operation.
What you’ll be doing
As Restaurant General Manager, you’ll take full ownership of the day-to-day operation of The Soak, leading both the guest experience and commercial performance of the venue. You’ll inspire and develop your team to deliver consistently high standards while creating an environment that feels energetic, inclusive and guest-focused. Working closely with hotel leadership and support teams, you’ll ensure the venue continues to grow its reputation as a destination within the local area and beyond.
Responsibilities include:
- Guest Experience & Service Excellence
- Lead from the front to deliver exceptional guest experiences at every touchpoint
- Create a warm, vibrant and welcoming atmosphere throughout the venue
- Ensure service standards are consistently delivered and continuously elevated
- Handle guest feedback and service recovery with professionalism and care
- Leadership & Team Development
- Inspire, coach and develop a high-performing front-of-house team
- Create a positive and engaging team culture where people feel valued and supported
- Drive performance through regular feedback, training and development
- Support recruitment, onboarding and succession planning within the department
- Commercial Performance
- Drive revenue growth and maximise profitability across food and beverage operations
- Monitor labour, payroll and cost controls in line with business objectives
- Identify opportunities to increase covers, guest spend and repeat business
- Work closely with Sales and Marketing teams to support promotions, activations and events
- Operations & Compliance
- Oversee the smooth day-to-day operation of the restaurant and bar
- Ensure compliance with health & safety, licensing and food safety standards
- Maintain high presentation standards across all guest-facing areas
- Collaborate closely with kitchen and hotel teams to ensure seamless service delivery
- Brand & Community Engagement
- Act as an ambassador for The Soak and Clermont Victoria within the local community
- Build relationships with regular guests, local businesses and partners
- Support initiatives that strengthen the venue’s reputation and visibility
What you’ll bring
We’re looking for someone with strong operational leadership, commercial awareness and a genuine passion for hospitality.
- Previous experience in a Restaurant General Manager or senior F&B leadership role
- Strong understanding of restaurant and bar operations within a fast-paced environment
- Proven ability to lead, motivate and develop high-performing teams
- Excellent guest service and relationship-building skills
- Strong commercial awareness and experience managing budgets and performance
- Positive, energetic and highly guest-focused
- Confident leading from the front in a busy hospitality environment
- Commercially minded with a proactive and solutions-focused approach
- Organised, adaptable and calm under pressure
- Passionate about people, service and creating memorable experiences
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
- Mental & Physical Well-being
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
- Recognition & Community
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Restaurant General Manager - The Soak employer: Peoplebank
At Clermont Victoria, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As the Restaurant General Manager of The Soak, you will not only lead a passionate team in delivering memorable guest experiences but also benefit from our commitment to your personal and professional growth through tailored career development opportunities, comprehensive wellbeing support, and a range of employee perks designed to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant General Manager - The Soak
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Soak and soak up the atmosphere. Chat with staff and maybe even a few guests. This will give you insights that can help you stand out during your interview.
✨Tip Number 2
Show off your personality! When you're in the interview, let your passion for hospitality shine through. Share stories about how you've created memorable experiences in past roles – it’s all about connecting with the interviewers.
✨Tip Number 3
Be ready to discuss numbers! As a Restaurant General Manager, you'll need to drive commercial performance. Brush up on your budget management skills and be prepared to talk about how you've maximised profitability in previous positions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your fit for the position!
We think you need these skills to ace Restaurant General Manager - The Soak
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm for creating memorable guest experiences and leading teams.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We want to see how your background aligns with what we're looking for at The Soak!
Highlight Leadership Skills:As a potential Restaurant General Manager, it's crucial to showcase your leadership abilities. Include examples of how you've inspired and developed teams in previous roles, and how you’ve driven performance and guest satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Peoplebank
✨Know Your Venue
Before the interview, take some time to research The Soak and Clermont Victoria. Understand their vibe, menu offerings, and what makes them stand out in the hospitality scene. This will help you tailor your answers and show genuine interest.
✨Showcase Your Leadership Style
As a Restaurant General Manager, your leadership skills are crucial. Be ready to discuss your approach to team development and how you've successfully motivated teams in the past. Share specific examples that highlight your ability to inspire and create a positive culture.
✨Demonstrate Guest-Centric Thinking
Prepare to talk about how you prioritise guest experiences. Think of instances where you’ve turned negative feedback into positive outcomes or enhanced service standards. This shows you’re not just about operations but also about creating memorable experiences.
✨Be Commercially Savvy
Familiarise yourself with key performance indicators in the restaurant industry. Be prepared to discuss how you've driven revenue growth and managed budgets effectively. Highlight any innovative ideas you have for increasing covers and guest spend at The Soak.
