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- Tasks: Lead a vibrant team in delivering exceptional guest experiences in Food & Beverage.
- Company: Join the Marble Arch Hotel, a stylish 4-star property near Oxford Street.
- Benefits: Enjoy great perks like flexible pay, discounts, wellness support, and career development.
- Why this job: Be part of a dynamic team that values your contributions and fosters personal growth.
- Qualifications: Experience in customer service and a passion for hospitality are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds.
The predicted salary is between 28000 - 35000 £ per year.
Contract: Full TimePayment: HourlySalary: £14.00 per hour + tips
The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What you’ll be doing
Working in Food & Beverage can be fast-paced, but there’s nothing quite like the satisfaction of working with your people. As a Team Leader, you will be the heart of your department, guiding your team to provide a warm welcome, take orders, deliver food and drinks, and ensure everything is set up and cleared down efficiently.
Your role extends beyond just management—you’ll help your team deliver extraordinary experiences for our guests, whether it\’s recommending the perfect dish, sharing local tips, or simply ensuring that every guest feels valued. You’re not just a team leader; you’re a key reason our guests return time and again.
What you’ll bring
- Experience in a customer-facing role within Food & Beverage.
- A strong desire to deliver the highest levels of service and a commitment to continuous learning and progression.
- Ability to thrive in a public-facing role, engaging with guests and team members alike.
- A natural ability to connect with others and foster meaningful relationships.
- A relaxed and approachable demeanor that encourages positive interactions.
- Precision in your work, ensuring every aspect of the guest experience is perfect.
- A demonstrated desire to pursue a fulfilling career in hospitality.
- Ability to work effectively as part of a cohesive team in a dynamic, fast-paced environment.
- If you’re excited about creating extraordinary experiences and leading a team that truly cares, we’d love to hear from you.
What you’ll get in return
As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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M&E Operation Team Leader employer: Peoplebank
Contact Detail:
Peoplebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Operation Team Leader
✨Tip Number 1
Familiarise yourself with the Marble Arch Hotel and its unique offerings. Understanding the hotel's atmosphere, dining options, and guest demographics will help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a fast-paced environment. Highlight specific instances where you improved team performance or enhanced guest experiences to make a strong impression.
✨Tip Number 3
Network with current or former employees of the Marble Arch Hotel or similar establishments. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your commitment to continuous learning and development in hospitality. Research any relevant training or certifications that could enhance your candidacy and be ready to express your enthusiasm for growth within the company.
We think you need these skills to ace M&E Operation Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly within Food & Beverage. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to deliver excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to creating extraordinary guest experiences. Mention how your skills align with the job requirements and why you want to work at The Marble Arch Hotel.
Showcase Your Soft Skills: In your application, highlight your ability to connect with others and foster meaningful relationships. Use examples from past experiences to illustrate your relaxed and approachable demeanour, which is essential for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Peoplebank
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create a memorable guest experience, as this will demonstrate your commitment to delivering exceptional service.
✨Highlight Team Leadership Skills
As a Team Leader, your ability to guide and motivate your team is crucial. Prepare examples of how you've successfully led a team in the past, focusing on your communication skills and how you foster a positive work environment.
✨Demonstrate Problem-Solving Abilities
In a fast-paced environment like Food & Beverage, challenges can arise unexpectedly. Be ready to discuss situations where you effectively resolved issues, showcasing your ability to think on your feet and maintain a calm demeanour under pressure.
✨Research the Company Culture
Familiarise yourself with the Marble Arch Hotel and its values. Understanding their commitment to guest experience and employee well-being will allow you to tailor your responses and show that you're a great fit for their team.
