At a Glance
- Tasks: Be the welcoming face of our hotel, providing exceptional service to guests.
- Company: The Cumberland, a vibrant music hotel in central London.
- Benefits: Competitive pay, career development, discounts, and wellness support.
- Other info: Inclusive workplace with opportunities for growth and recognition.
- Why this job: Join a dynamic team and create unforgettable experiences for guests.
- Qualifications: Customer service experience and a passion for hospitality.
The predicted salary is between 13.5 - 13.5 £ per hour.
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.
Are you ready to be the welcoming face of our hotel? As a Guest Service Team Member, you will be the first point of contact for our guests, providing a warm welcome and exceptional service from their arrival to departure. Your role will involve more than just check-ins and check-outs; you will have the opportunity to build meaningful relationships with guests, anticipating their needs and ensuring they have a truly personalized experience. While experience with Opera is a plus, what’s most important is your passion for hospitality and ability to make each guest feel valued. You will be proactive in resolving guest queries and will thrive in a busy environment, always maintaining your composure and professionalism.
What you’ll bring:
- Previous experience in a customer-facing role within a fast-paced service environment
- Excellent communication skills, both in person and over the phone
- A passion for delivering the highest levels of service, with a strong desire to learn, work hard, and progress
- Comfort in a front-line role, engaging directly with guests and addressing their needs
- Empathy and strong relationship-building skills to create lasting connections
- An open and relaxed personality that fosters a welcoming atmosphere
- Attention to detail and accuracy in all aspects of service
- A clear desire to pursue a career in hospitality, demonstrating commitment and enthusiasm
- Ability to work effectively as part of a team
- Knowledge of Opera is a definite advantage
If you are excited about making a positive impact on our guests' experiences and thrive in a vibrant team environment, we invite you to apply for the Guest Service Team Member position. Join us in creating unforgettable moments for our guests and be a part of something truly special!
What you’ll get in return:
- Great staff areas to recharge in
- Wholesome meals on duty
- Pension and healthcare schemes
- Career Development & Growth - Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
- Financial Wellbeing – Access to your earned salary before payday, discounts on retailers, dining, hotel stays, and more.
- Mental & Physical Well-being - On-Site Mental Health First Aiders, 24/7 Employee Assistance Line, Be Well Platform, Gym Discounts & Cycle to Work Scheme.
- Recognition & Community – Monthly, quarterly, and annual recognition, social & seasonal events, paid volunteering days.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Luggage Porter - Days employer: Peoplebank
Peoplebank is an excellent employer that values teamwork and flexibility, making it an ideal place for those looking to thrive in a supportive kitchen environment. With competitive pay and the opportunity to contribute to memorable guest experiences, employees can enjoy a positive work culture that encourages personal growth and development. Located in Greater London, this role offers the chance to be part of a dynamic team dedicated to excellence in hospitality.
