At a Glance
- Tasks: Welcome guests and create memorable experiences at a prestigious 5-star hotel.
- Company: The Royal Horseguards, a stunning hotel by the River Thames.
- Benefits: Competitive pay, flexible shifts, wellness support, and career development opportunities.
- Other info: Enjoy a vibrant work culture with recognition and community events.
- Why this job: Join a passionate team and make every guest feel at home.
- Qualifications: A passion for guest service and a friendly, proactive attitude.
The predicted salary is between 13 - 13 £ per hour.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
What you’ll be doing
You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home. Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What you’ll bring
- A genuine passion for guest service and creating warm, personalized experiences
- The ability to remain calm and collected in a busy, guest-facing environment
- A friendly, open personality that makes guests and team members feel valued
- Strong attention to detail and a proactive mindset in anticipating guest needs
- Willingness to work flexibly as part of a shift-based schedule
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We’re here to support your well‑being, whenever and wherever you need it.
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Luggage Porter employer: Peoplebank
The Royal Horseguards is an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With a strong commitment to employee growth through tailored career pathways and an award-winning Academy, staff can thrive in their roles while enjoying a range of benefits including flexible working hours, financial wellbeing initiatives, and a focus on mental and physical health. Located in the heart of London, this prestigious hotel provides a unique opportunity to create memorable experiences for guests while being part of a passionate and dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter
✨Tip Number 1
Get to know the hotel! Research The Royal Horseguards and its unique offerings. This way, when you chat with the hiring team, you can show off your knowledge and passion for creating memorable guest experiences.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel at home, think of examples from your past where you've gone above and beyond for someone. Share these stories during your interview to highlight your dedication to exceptional service.
✨Tip Number 3
Be ready for a busy environment! The role requires a calm and collected approach, especially during peak times. Prepare to discuss how you handle stress and maintain a positive attitude when things get hectic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions!
We think you need these skills to ace Luggage Porter
Some tips for your application 🫡
Show Your Passion for Guest Service:When writing your application, let your enthusiasm for creating memorable guest experiences shine through. We want to see how you can bring warmth and personality to our team!
Be Proactive in Your Approach:Highlight any experiences where you've anticipated needs or resolved issues smoothly. We love candidates who can stay calm under pressure and think on their feet, especially in a busy environment like ours.
Tailor Your Application:Make sure to align your skills and experiences with what we’re looking for in the job description. A personalised application shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at The Royal Horseguards!
How to prepare for a job interview at Peoplebank
✨Know the Hotel Inside Out
Before your interview, take some time to research The Royal Horseguards. Familiarise yourself with its history, services, and unique features. This will not only impress your interviewers but also help you understand how you can contribute to creating memorable experiences for guests.
✨Showcase Your Guest Service Passion
During the interview, be sure to express your genuine passion for guest service. Share specific examples from your past experiences where you went above and beyond to make a guest feel special. This will demonstrate that you have the right mindset for the role of Luggage Porter.
✨Stay Calm Under Pressure
Since the role involves working in a busy environment, it’s crucial to convey your ability to remain calm and collected. Prepare to discuss situations where you successfully managed stress or resolved conflicts, showcasing your proactive approach to anticipating guest needs.
✨Emphasise Flexibility and Team Spirit
Highlight your willingness to work flexible hours and your ability to collaborate with a team. Mention any previous experience working shifts or in a team setting, as this aligns perfectly with the hotel’s operational needs and shows you’re ready to fit into their culture.
