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- Tasks: Lead a team to deliver exceptional guest service and smooth check-in/check-out processes.
- Company: Thistle Park Lane, a prime location in central London with a focus on hospitality.
- Benefits: Competitive salary, wellness support, career development, and discounts on various services.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Strong leadership, communication skills, and a passion for guest satisfaction.
- Other info: Inclusive workplace with opportunities for recognition and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Thistle Park Lane, previously known as Great Cumberland Place, is situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply just experiencing London for leisure.
As Senior Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
- A keen eye for detail to ensure the highest standards at all times
- A deep passion for hospitality and guest satisfaction
- Excellent communication skills, with the ability to connect naturally with guests and team members
- Analytical skills for problem-solving and sales strategy
- Knowledge of Opera is beneficial but not essential
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Senior Reception Manager - Maternity Cover in London employer: Peoplebank
Contact Detail:
Peoplebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reception Manager - Maternity Cover in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into Thistle Park Lane's values and vibe. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your guest interaction skills! As a Senior Reception Manager, you'll need to shine in guest service. Role-play common scenarios with a friend or family member to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Show off your leadership style! Think about how you can inspire and motivate a team. Share examples from your past experiences where you've successfully led a team to deliver exceptional service – this will really resonate with the hiring managers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s super easy to navigate!
We think you need these skills to ace Senior Reception Manager - Maternity Cover in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond for guests in the past. We want to see that you truly care about providing exceptional service.
Highlight Your Leadership Skills: As a Senior Reception Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated and developed team members in previous roles. We’re looking for inspiring leaders who can drive performance!
Be Detail-Oriented: Attention to detail is key in this role. In your application, mention how you ensure high standards in your work and how you handle guest queries with precision. We appreciate candidates who can spot the little things that make a big difference!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and for you to stay updated on your progress. Let’s get started on this journey together!
How to prepare for a job interview at Peoplebank
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this will resonate with their commitment to exceptional service.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate your team. Think of instances where you've successfully trained or developed team members, as this aligns perfectly with the role's focus on enhancing team performance.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your analytical skills and ability to resolve guest queries. Prepare a few scenarios where you effectively handled challenges, showcasing your proactive approach and attention to detail.
✨Know the Sales Component
Since the role involves driving sales, brush up on your sales strategies and be ready to discuss how you've successfully increased revenue in past positions. Highlight any experience you have with upselling or cross-selling to demonstrate your comfort with this aspect of the job.
