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- Tasks: Lead the reception team to deliver exceptional guest service and streamline check-in/check-out processes.
- Company: A leading hotel chain in Greater London with a focus on guest experience.
- Benefits: Competitive salary, training opportunities, and a vibrant work environment.
- Why this job: Join us to create unforgettable experiences and grow your career in hospitality.
- Qualifications: Strong leadership, communication skills, and a passion for delivering excellent service.
- Other info: Opportunity for professional growth in a dynamic and supportive team.
The predicted salary is between 36000 - 60000 £ per year.
A prominent hotel chain in Greater London is looking for a Senior Reception Manager for a maternity cover role. You will lead the reception team to ensure top-notch guest service and check-in/check-out efficiency. This position entails enhancing team performance through training, driving sales, and resolving guest inquiries. The ideal candidate should possess strong leadership and communication skills, along with a passion for hospitality. Join us in creating memorable experiences for our guests.
Senior Reception Lead - Guest Experience & Team Growth in London employer: Peoplebank
Contact Detail:
Peoplebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reception Lead - Guest Experience & Team Growth in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the hotel chain thoroughly, understand their values, and think about how your experience aligns with their goals. We want you to shine when discussing how you can enhance guest experiences and lead a team.
✨Tip Number 3
Show off your passion for hospitality! During interviews, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to creating memorable experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Reception Lead - Guest Experience & Team Growth in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to guest satisfaction and how you've gone above and beyond in previous roles.
Highlight Leadership Skills: As a Senior Reception Lead, strong leadership is key. Make sure to include examples of how you've successfully led teams, trained staff, or improved team performance in your past positions. We want to see your ability to inspire others!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Peoplebank
✨Know the Company Inside Out
Before your interview, make sure you research the hotel chain thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Senior Reception Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Be ready to discuss how you can inspire and motivate the reception team to deliver exceptional guest experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest inquiries. Think of specific scenarios where you've dealt with difficult situations or enhanced guest satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through during the interview. Share personal stories or experiences that highlight your commitment to providing excellent service. This passion can set you apart from other candidates and show that you're the right fit for creating memorable experiences for guests.
