At a Glance
- Tasks: Ensure guest safety and well-being while delivering exceptional customer service.
- Company: The Royal Horseguards, a prestigious 5-star hotel in London.
- Benefits: Competitive pay, career development, wellness support, and discounts.
- Other info: Inclusive workplace with opportunities for recognition and community involvement.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Passion for hospitality and previous customer-facing experience preferred.
The predicted salary is between 14 - 14 € per hour.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
Are you a dedicated security professional with a passion for ensuring the safety and well‑being of our guests and team members? Do you excel at building valuable relationships while delivering exceptional customer service? If you thrive in a dynamic environment and are committed to creating a secure and welcoming atmosphere, we would love to hear from you!
As a Safety & Security Team Member, you will play a crucial role in safeguarding our property, team members, and guests. Your responsibilities will include:
- Conducting regular floor walks
- Investigating and documenting any incidents or queries
- Responding with a calm and professional demeanor to ensure the best possible guest experience
Your commitment to transparency and attention to detail will contribute to maintaining a secure environment for all.
What you’ll bring:
- A genuine passion for delivering the highest levels of service, ensuring every guest feels safe and valued
- An ability to connect with people, demonstrating understanding and support in all interactions
- A natural ability to remain composed and professional when addressing incidents, ensuring that resolutions are handled effectively
- A keen eye for detail, ensuring that all safety protocols are followed and documented accurately
- A collaborative spirit, eager to work alongside colleagues to create a safe and welcoming environment
- The ability to navigate a fast‑paced service environment, remaining flexible and open to change
- A demonstrable desire to pursue a career in hospitality, contributing to the overall guest experience
- Previous experience in a customer‑facing role within a fast‑paced service environment is a plus
What you’ll get in return:
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us.
Career Development & Growth: We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing: You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being: We’re here to support your well‑being, whenever and wherever you need it.
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community: We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Safety & Security Team Member - Nights in London employer: Peoplebank
At The Royal Horseguards, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member is valued. With a strong focus on career development through our award-winning Academy, comprehensive well-being initiatives, and a commitment to recognising hard work, we ensure that our Safety & Security Team Members thrive both personally and professionally. Located in the heart of London, our stunning hotel provides unique opportunities to engage with guests while contributing to a safe and welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Safety & Security Team Member - Nights in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality and security sectors. Attend events, join online forums, or even connect with current employees at The Royal Horseguards. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching the hotel and its values. Understand their commitment to guest safety and well-being. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle incidents calmly and professionally. Role-playing these situations can boost your confidence and help you shine during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at The Royal Horseguards. Let's get you that job!
We think you need these skills to ace Safety & Security Team Member - Nights in London
Some tips for your application 🫡
Show Your Passion:Let us see your genuine passion for safety and customer service in your application. Share experiences where you’ve gone above and beyond to ensure guests feel safe and valued.
Be Detail-Oriented:We love a keen eye for detail! Make sure to highlight any relevant experience where you’ve followed safety protocols or documented incidents accurately. It shows you’re serious about maintaining a secure environment.
Connect with Us:In your written application, demonstrate your ability to connect with people. Use friendly language and share examples of how you’ve built relationships in previous roles. We want to know how you can contribute to our welcoming atmosphere!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Peoplebank
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Safety & Security Team Member. Familiarise yourself with the hotel’s safety protocols and think about how your previous experiences can relate to ensuring guest safety and well-being.
✨Showcase Your Customer Service Skills
Since this role involves interacting with guests, be prepared to discuss examples of how you've provided exceptional customer service in the past. Highlight any situations where you’ve successfully resolved issues or made guests feel valued and safe.
✨Demonstrate Composure Under Pressure
The interviewers will likely want to see how you handle stressful situations. Prepare to share specific examples of times when you remained calm and professional during an incident, showcasing your ability to manage challenges effectively.
✨Emphasise Teamwork and Collaboration
This position requires working closely with colleagues to maintain a secure environment. Be ready to discuss your experience in team settings and how you contribute to creating a positive atmosphere, as well as your willingness to support your teammates.
