At a Glance
- Tasks: Lead the vibrant restaurant, ensuring exceptional guest experiences and team performance.
- Company: Luxury hotel in central London, recently transformed with a focus on hospitality excellence.
- Benefits: Competitive salary, wellness support, career development, and exciting discounts.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in a thriving hospitality environment.
- Qualifications: Experience in restaurant management and a passion for guest service.
The predicted salary is between 33075 - 40425 £ per year.
The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe.
This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.
What you’ll be doing
As Restaurant General Manager, you’ll take full ownership of the day-to-day operation of The Soak, leading both the guest experience and commercial performance of the venue.
You’ll inspire and develop your team to deliver consistently high standards while creating an environment that feels energetic, inclusive and guest-focused.
Working closely with hotel leadership and support teams, you’ll ensure the venue continues to grow its reputation as a destination within the local area and beyond.
Responsibilities include
- Guest Experience & Service Excellence
- Lead from the front to deliver exceptional guest experiences at every touchpoint
- Create a warm, vibrant and welcoming atmosphere throughout the venue
- Ensure service standards are consistently delivered and continuously elevated
- Handle guest feedback and service recovery with professionalism and care
Leadership & Team Development - Inspire, coach and develop a high-performing front-of-house team
- Create a positive and engaging team culture where people feel valued and supported
- Drive performance through regular feedback, training and development
- Support recruitment, onboarding and succession planning within the department
- Commercial Performance
- Drive revenue growth and maximise profitability across food and beverage operations
- Monitor labour, payroll and cost controls in line with business objectives
- Identify opportunities to increase covers, guest spend and repeat business
- Work closely with Sales and Marketing teams to support promotions, activations and events
- Operations & Compliance
- Oversee the smooth day-to-day operation of the restaurant and bar
- Ensure compliance with health & safety, licensing and food safety standards
- Maintain high presentation standards across all guest-facing areas
- Collaborate closely with kitchen and hotel teams to ensure seamless service delivery
- Brand & Community Engagement
- Act as an ambassador for The Soak and Clermont Victoria within the local community
- Build relationships with regular guests, local businesses and partners
- Support initiatives that strengthen the venue’s reputation and visibility
- What you’ll bring
We’re looking for someone with strong operational leadership, commercial awareness and a genuine passion for hospitality.
- Previous experience in a Restaurant General Manager or senior F&B leadership role
- Strong understanding of restaurant and bar operations within a fast-paced environment
- Proven ability to lead, motivate and develop high-performing teams
- Excellent guest service and relationship-building skills
- Strong commercial awareness and experience managing budgets and performance
- Positive, energetic and highly guest-focused
- Confident leading from the front in a busy hospitality environment
- Commercially minded with a proactive and solutions-focused approach
- Organised, adaptable and calm under pressure
- Passionate about people, service and creating memorable experiences
- What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us.
Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like.
Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome.
We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
#J-18808-Ljbffr
Restaurant General Manager - The Soak in London employer: Peoplebank
Peoplebank is an excellent employer that values teamwork and flexibility, making it an ideal place for those looking to thrive in a supportive kitchen environment. With competitive pay and the opportunity to contribute to memorable guest experiences, employees can enjoy a positive work culture that encourages personal growth and development. Located in Greater London, this role offers the chance to be part of a dynamic team dedicated to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant General Manager - The Soak in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Peoplebank. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Peoplebank
Don't be shy about reaching out to Peoplebank directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant General Manager - The Soak in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Peoplebank and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Peoplebank
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
