Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.
With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.
At Thistle Hotels, extraordinary hospitality starts with understanding our guests - and building great partnerships with the businesses that bring them through our doors.
We’re looking for a commercially minded and relationship-focused National Account Manager - Corporate to join our Sales team, taking ownership of a portfolio of corporate accounts and helping us grow revenue and market share across our Thistle Hotels.
This is an exciting opportunity for someone who loves developing long-term client relationships, uncovering new opportunities and turning insight into action. You’ll work closely with our hotel teams and wider commercial colleagues to make sure our corporate partners understand everything Thistle Hotels has to offer – and that we’re making the most of every opportunity to grow together.
What you’ll be doing
You’ll manage and develop a designated portfolio of corporate accounts, building strong relationships and identifying opportunities to increase revenue, room nights and market share across our hotels.
- Owning and growing your corporate account portfolio, developing clear account plans that support both our wider commercial strategy and individual hotel objectives
- Building meaningful, multi-level relationships with key decision makers and influencers, developing a real understanding of each client, their business and their future requirements
- Identifying and converting new corporate business opportunities, both within existing accounts and through targeted new business development
- Negotiating corporate contracts and commercial terms that deliver sustainable value for both our clients and our hotels
- Managing the corporate RFP and contracting process for your accounts, working collaboratively with Revenue, Sales and hotel teams to ensure opportunities are evaluated and responded to effectively
- Understanding account production and performance, identifying opportunities to increase share and taking action where accounts are underperforming
- Working closely with our hotels to ensure contracted accounts are activated effectively and opportunities are converted at property level
- Using Salesforce consistently to maintain accurate account information, record activity, manage opportunities and build a deeper understanding of our clients
- Monitoring corporate and travel market trends, competitor activity and client behaviour, sharing useful insight with our hotels and commercial teams
- Providing regular forecasts and reporting on account performance, pipeline, opportunities and future revenue potential
- Representing Thistle Hotels at client meetings, presentations, networking events, trade activity and relevant industry events
- Supporting brand education and awareness across your portfolio, ensuring our clients understand our hotels, locations and proposition
- Working collaboratively across Sales, Revenue, Marketing and hotel operations to create a joined-up approach to our corporate customers
- Taking ownership of relevant sales projects and campaigns that support corporate revenue growth
You’ll be someone who combines strong relationship-building skills with a real commercial mindset. You’ll be comfortable managing established accounts while still having the drive and curiosity to uncover new business.
What you'll bring
- Experience in corporate hotel sales, national account management or business development, ideally within a multi-property hotel environment.
- A strong understanding of the corporate travel market, including corporate contracting and RFP processes
- A proven ability to develop existing accounts and identify and convert new revenue opportunities
- Confidence negotiating commercial agreements and building relationships with clients at different levels
- The ability to interpret account performance, market intelligence and commercial data and turn it into meaningful action
- Strong organisation and account planning skills, with the ability to manage multiple priorities and opportunities
- Experience using a CRM system such as Salesforce to manage accounts, activity and pipeline
- A collaborative approach – you’ll enjoy working with hotel teams and colleagues across different commercial disciplines
- Confidence presenting our hotels and proposition to clients and representing Thistle Hotels externally
- A bold, adaptable and real approach – comfortable challenging the status quo, responding to changing client needs and spotting opportunities others might miss
Most importantly, you’ll be a people person. Someone who understands that great account management isn’t just about contracts and numbers - it’s about building trusted partnerships, understanding what matters to our clients and creating opportunities that work for everyone.
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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