At a Glance
- Tasks: Be the friendly voice at our hotel switchboard, ensuring guests feel welcomed and supported.
- Company: Join the vibrant team at Marble Arch Hotel, part of the Thistle collection.
- Benefits: Earn £13.50 per hour, enjoy flexible shifts, and access great perks.
- Other info: Opportunities for career growth and a supportive, inclusive workplace.
- Why this job: Make a positive impact on guests' experiences in a dynamic hospitality environment.
- Qualifications: Passion for guest service and ability to stay calm under pressure.
The predicted salary is between 13 - 13 £ per hour.
The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection, is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What you’ll be doing:
- You’ll work mainly at the hotel switchboard, ensuring that every guest and caller receives a warm, professional, and helpful experience.
- Your proactive, calm approach will be essential in handling calls efficiently, directing queries to the right departments, and resolving issues, even during busy times.
- This role offers a fantastic opportunity to be the first point of contact for our guests, creating a positive impression and supporting the smooth operation of the hotel.
Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What you’ll bring:
- A genuine passion for guest service and creating warm, personalized experiences.
- The ability to remain calm and collected in a busy, guest-facing environment.
- A friendly, open personality that makes guests and team members feel valued.
- Strong attention to detail and a proactive mindset in anticipating guest needs.
- Willingness to work flexibly as part of a shift-based schedule.
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What you’ll get in return:
- Great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes.
- Support at every step of your journey so that you can take care of our guests.
- Career Development & Growth: Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
- Financial Wellbeing: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it; Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more; Refer a Friend – Earn up to £1000 when friends join our team; Interest‑Free Loans – Season ticket loans to make commuting easier.
- Mental & Physical Well‑being: On‑Site Mental Health First Aiders; 24/7 Employee Assistance Line – Free, confidential advice; Be Well Platform – Our Online fitness and wellness resources; Gym Discounts & Cycle to Work Scheme.
- Recognition & Community: ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition; Social & Seasonal Events – Fun, inclusive celebrations; People Council – A platform for every voice; Paid Volunteering Days – Give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Switchboard Operator in London employer: Peoplebank
The Marble Arch Hotel, part of the esteemed 'by Thistle' collection, is an exceptional employer that prioritises employee well-being and career growth. Located in a vibrant area just off Oxford Street, we offer a supportive work culture with comprehensive benefits, including flexible payment options, wellness resources, and a commitment to recognising and rewarding hard work. Join our passionate team and enjoy tailored career development opportunities while contributing to an outstanding guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Switchboard Operator in London
✨Tip Number 1
Get to know the hotel! Familiarise yourself with The Marble Arch Hotel's services and amenities. This way, when you’re chatting with guests or answering calls, you can provide them with helpful info and create that warm, personalised experience they’re after.
✨Tip Number 2
Practice your communication skills! Whether it’s role-playing with a friend or just talking to yourself in the mirror, being clear and friendly on the phone is key. Remember, you’ll be the first point of contact for guests, so make it count!
✨Tip Number 3
Stay calm under pressure! Busy times can get hectic, but keeping a cool head will help you handle calls efficiently. Think about how you can manage stress and stay focused, so you can direct queries smoothly and resolve issues like a pro.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting your journey, so don’t hesitate to reach out if you have any questions during the process!
We think you need these skills to ace Hotel Switchboard Operator in London
Some tips for your application 🫡
Show Your Passion for Guest Service:When writing your application, let your enthusiasm for guest service shine through! Share specific examples of how you've created warm, personalised experiences in the past. We love to see that genuine passion!
Keep It Clear and Professional:Make sure your application is clear and professional. Use straightforward language and avoid jargon. Remember, communication is key in this role, so show us you can communicate effectively right from the start!
Highlight Your Calmness Under Pressure:We know that working at a switchboard can get hectic, so be sure to mention any experiences where you've remained calm and collected in busy situations. This will show us you're ready to handle the demands of the job!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Peoplebank
✨Know the Hotel Inside Out
Before your interview, take some time to research The Marble Arch Hotel and its offerings. Familiarise yourself with their services, dining options, and unique features. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a switchboard operator, clear communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in busy environments. Practising common interview questions can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Guest Service Passion
Be ready to share specific instances where you've gone above and beyond for a guest or customer. Highlight your proactive mindset and how you anticipate needs, as this aligns perfectly with the hotel's focus on creating warm, personalised experiences.
✨Prepare for Shift-Based Questions
Since the role involves working flexible shifts, be prepared to discuss your availability and how you manage work-life balance. Showing that you're adaptable and willing to embrace the shift rota will make a positive impression on the interviewers.
