At a Glance
- Tasks: Lead our Guest Services & Concierge team to create unforgettable guest experiences.
- Company: The Royal Horseguards, a stunning 5-star hotel in London.
- Benefits: Competitive salary, wellness support, career development, and exciting perks.
- Other info: Inclusive workplace with recognition programs and community engagement opportunities.
- Why this job: Transform ordinary stays into extraordinary experiences while growing your hospitality career.
- Qualifications: Passion for service, strong relationship-building skills, and team experience.
The predicted salary is between 30000 - 40000 £ per year.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
What you’ll be doing
Are you a manager who places guests and your team at the center of your mission? Do you truly listen to their needs and adapt to ensure exceptional experiences? As the Head Concierge, you will take full responsibility for leading our Guest Services & Concierge team, using your coaching skills, extensive knowledge of London, and passion for hospitality to foster a culture focused on what matters most to our guests. Imagine arranging exclusive theatre tickets, thrilling helicopter rides, or a quiet dinner for two—you and your team will be known for transforming ordinary stays into extraordinary experiences. Together, you will create a welcoming environment that our guests love to talk about and return to time and again.
What you’ll bring
- A genuine passion for delivering the highest levels of service, coupled with a desire to learn and grow
- Comfort in a front-line role, engaging directly with guests and addressing their needs
- Strong empathy and relationship-building skills that foster trust and rapport
- An open, relaxed personality that naturally engages and connects with others
- A keen attention to detail, ensuring every guest interaction is memorable
- A demonstrable desire to pursue a career in hospitality, with a commitment to continuous improvement
- Proven experience working effectively as part of a dynamic team in a fast‑paced service environment
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being
We’re here to support your well‑being, whenever and wherever you need it.
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Head Concierge - 6 months FTC in London employer: Peoplebank
The Royal Horseguards is an exceptional employer, offering a vibrant work culture that prioritises both guest satisfaction and employee well-being. With a commitment to career development through our award-winning Academy, comprehensive mental and physical health support, and a range of financial benefits, we ensure that our team members thrive in their roles while creating unforgettable experiences for our guests in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge - 6 months FTC in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience at The Royal Horseguards or similar venues. A friendly chat can lead to insider tips or even a referral!
✨Tip Number 2
Show off your personality! When you get the chance to meet with the hiring team, let your passion for hospitality shine through. Share stories that highlight your empathy and relationship-building skills—this is what they’re looking for!
✨Tip Number 3
Prepare for the interview by researching the hotel’s unique offerings. Knowing about their exclusive services, like arranging theatre tickets or helicopter rides, will show that you’re genuinely interested and ready to create extraordinary experiences for guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and taking advantage of all the amazing opportunities we offer.
We think you need these skills to ace Head Concierge - 6 months FTC in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond for guests in the past. We want to see that you truly care about creating memorable experiences.
Tailor Your Application:Make sure to customise your application to reflect the role of Head Concierge. Highlight your management experience and any relevant skills that align with our mission of putting guests and team members at the centre of everything we do.
Be Personable and Engaging:Your written application is your first chance to connect with us, so keep it friendly and approachable! Use a conversational tone that reflects your personality, as we value open and relaxed individuals who can engage with others effortlessly.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and you can easily track your progress. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Peoplebank
✨Know Your London
As a Head Concierge, your knowledge of London will be crucial. Brush up on local attractions, hidden gems, and the best dining spots. This will not only impress your interviewers but also show your genuine passion for creating extraordinary experiences for guests.
✨Showcase Your Empathy
During the interview, demonstrate your strong empathy and relationship-building skills. Share specific examples of how you've connected with guests in the past and addressed their needs. This will highlight your ability to foster trust and rapport, which is key in hospitality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you had to adapt quickly to meet a guest's needs or resolve an issue. Practising these responses will help you articulate your experience effectively.
✨Emphasise Teamwork
The role requires leading a dynamic team, so be ready to discuss your experience working collaboratively. Share stories that illustrate your coaching skills and how you've contributed to a positive team environment, as this will resonate well with the interviewers.
