At a Glance
- Tasks: Lead the opening of two exciting hotels and create an extraordinary guest experience.
- Company: Clermont Hotel Group, a people-focused hospitality company with diverse offerings.
- Benefits: Competitive salary, career development, wellness support, and discounts.
- Other info: Inclusive workplace that values diversity and community engagement.
- Why this job: Shape a new hotel’s identity and inspire a high-performing team from day one.
- Qualifications: Proven leadership in hospitality and experience in pre-opening projects.
The predicted salary is between 60000 - 80000 £ per year.
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest‑centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all. With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.
We’re opening Thistle Shoreditch and Thistle Express Shoreditch, a significant addition to the London market with 462 keys across both properties, multiple Food & Beverage outlets, Leisure Club and several Meeting & Event spaces. We are looking for a General Manager who’s ready to shape its identity, build a high‑performing team and deliver extraordinary hospitality. This is a rare opportunity to help lead this project, from pre‑opening planning and recruitment to operational excellence and commercial success. You’ll bring the brand to life, create a culture rooted in exceptional service, and establish the hotel as a great destination from day one. As the face of the hotel, you’ll inspire your team, engage with guests, and build strong relationships across the community and business landscape. Working closely with sales, marketing, and revenue teams, you’ll drive performance, maximise profitability, and ensure the hotel enters the market with impact.
What you’ll bring
- Creative & Inspiring Leadership - A bold, energising approach that motivates your team and shapes a positive culture from the ground up
- New Opening Mindset - Experience or passion for pre‑opening projects - from building teams and processes to launching a hotel with confidence and flair
- Commercial & Financial Expertise - A strong grasp of market dynamics, revenue opportunities, and cost control to ensure a successful and sustainable opening
- Results‑Driven Focus - The ability to deliver exceptional outcomes at pace, ensuring the hotel launches smoothly and operates at the highest standard
- Outstanding Communication - Clear, engaging communication that builds trust, alignment, and collaboration across all levels
- Influential Stakeholder Engagement - Confidence in connecting with owners, senior leaders, partners, and the local community to champion the hotel’s vision
- Prioritisation & Delegation Skills - A talent for managing multiple pre‑opening priorities while empowering your team to take ownership and grow
- Proven Hospitality Success - A track record of delivering strong results in a leadership role, and experience in an opening environment in General Manager capacity
- Drive, Focus & Ambition - A real commitment to excellence and a passion for creating unforgettable guest experiences from the very first day
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
General Manager in London employer: Peoplebank
Clermont Hotel Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture rooted in inclusivity and support. With a commitment to career development through our award-winning Academy, alongside comprehensive benefits such as mental health resources, financial wellbeing initiatives, and recognition programmes, we ensure that every team member feels valued and empowered. Join us in shaping extraordinary guest experiences at our new Thistle Shoreditch properties, where your leadership will inspire a high-performing team in a dynamic London setting.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your personality! When you get the chance to meet hiring managers or team members, let your passion for hospitality shine through. Share your ideas on creating extraordinary guest experiences and how you can contribute to the hotel’s success.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. At Clermont Hotel Group, they value connection and exceptional service, so think of examples from your past that demonstrate your alignment with these principles. Tailor your responses to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind as they make their decision.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to creating extraordinary guest experiences, just like we do at Clermont Hotel Group.
Tailor Your Application:Make sure to customise your CV and cover letter for the General Manager role. Highlight your leadership skills and any experience you have with pre-opening projects, as this is key for us in shaping the identity of our new hotels.
Be Clear and Engaging:Use clear and engaging language in your application. We want to see your communication skills right from the start, so make it easy for us to understand your achievements and how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Peoplebank
✨Know the Company Inside Out
Before your interview, dive deep into Clermont Hotel Group's values, mission, and recent news. Understanding their guest-centred approach and commitment to exceptional service will help you align your answers with their culture.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Prepare examples of how you've motivated teams and built positive cultures in previous roles. Highlight your experience in pre-opening projects to demonstrate your readiness for this exciting challenge.
✨Prepare for Scenario Questions
Expect questions about handling various situations, from guest complaints to team dynamics. Think of specific instances where you successfully navigated challenges, showcasing your problem-solving skills and results-driven focus.
✨Engage with Stakeholders
Since the role involves connecting with owners, senior leaders, and the local community, be ready to discuss how you've built relationships in the past. Share your strategies for effective communication and collaboration to show you're the right fit for this influential position.
