At a Glance
- Tasks: Lead a dynamic team in planning and executing memorable events across our hotels.
- Company: The Cumberland, a contemporary music hotel in the heart of London.
- Benefits: Competitive pay, career development, wellness support, and exciting discounts.
- Other info: Inclusive workplace culture with opportunities for personal and professional growth.
- Why this job: Join us to inspire a team and create unforgettable experiences for clients.
- Qualifications: Experience in M&E sales or event management with strong leadership skills.
The predicted salary is between 15 - 20 € per hour.
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.
As Cluster M&E & Groups Team Leader, you will play a pivotal role in guiding our Meetings & Events (M&E) and group sales efforts across our hotels. You will support a dynamic team focused on delivering exceptional service and memorable experiences for our clients. Your primary responsibilities will include overseeing the planning and execution of events, fostering a collaborative environment, and ensuring that each team member is empowered to achieve their full potential. In this role, you will develop strategies to enhance our M&E offerings, drive revenue growth, and maintain strong relationships with clients. You will coordinate closely with sales and operations teams to ensure every detail is executed flawlessly, reflecting our commitment to warm and exceptional hospitality. Your leadership will inspire your team to meet and exceed targets while creating a positive and inclusive workplace culture.
What you’ll bring:
- Proven experience in M&E sales or event management, with a strong focus on client satisfaction
- Inspirational leadership abilities, with a passion for mentoring and developing team members
- Excellent communication and interpersonal skills, fostering strong relationships both internally and externally
- Strong organizational skills, with the ability to manage multiple projects simultaneously and prioritize effectively
- A proactive approach to problem-solving, with the ability to adapt to changing circumstances
- A commitment to delivering outstanding service and a drive to achieve results
- Experience in developing and implementing successful sales strategies within the hospitality industry
What you’ll get in return:
- Great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes
- Career Development & Growth - Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
- Financial Wellbeing – Access to your earned salary before payday, discounts on retailers, dining, hotel stays, and more.
- Mental & Physical Well-being - On-Site Mental Health First Aiders, 24/7 Employee Assistance Line, Be Well Platform, Gym Discounts & Cycle to Work Scheme.
- Recognition & Community – ‘Wonderful People’ Awards, Social & Seasonal Events, People Council, Paid Volunteering Days.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Cluster M&E Groups Team Leader in London employer: Peoplebank
The Cumberland is an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity while being situated in the heart of London, just steps away from iconic landmarks. Employees benefit from comprehensive support through our 'People Promise', which prioritises career development, financial wellbeing, and mental health resources, ensuring a fulfilling and rewarding experience. With a focus on teamwork and recognition, we empower our staff to thrive in their roles, making every day at The Cumberland a chance to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster M&E Groups Team Leader in London
✨Tip Number 1
Network like a pro! Attend industry events, connect with people on LinkedIn, and don’t be shy about reaching out to former colleagues. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Cluster M&E Groups Team Leader in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Cluster M&E Groups Team Leader role. Highlight your experience in M&E sales or event management, and show us how your skills align with what we’re looking for.
Show Off Your Leadership Skills:We want to see your inspirational leadership abilities! Share examples of how you've mentored team members and fostered a collaborative environment in your previous roles. This will help us understand how you can lead our dynamic team.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at The Cumberland!
How to prepare for a job interview at Peoplebank
✨Know Your M&E Inside Out
Before the interview, dive deep into the Meetings & Events sector. Familiarise yourself with current trends, successful strategies, and what makes an event memorable. This knowledge will not only impress but also show your genuine interest in the role.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach. Think of examples where you've inspired a team or resolved conflicts. Highlight how you empower team members to reach their potential, as this aligns perfectly with the role's requirements.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing multiple events simultaneously or dealing with a difficult client. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly convey your problem-solving skills.
✨Emphasise Client Relationships
Since client satisfaction is key in this role, come prepared with examples of how you've built and maintained strong relationships in previous positions. Discuss any successful sales strategies you've implemented that led to increased client loyalty.
