At a Glance
- Tasks: Connect guests with unforgettable meeting and event experiences at a vibrant music hotel.
- Company: The Cumberland, a contemporary music-inspired hotel in the heart of London.
- Benefits: Competitive pay, career development, wellness support, and exciting discounts.
- Other info: Join a diverse team committed to inclusivity and celebrating every achievement.
- Why this job: Be the face of memorable events while building lasting connections with guests.
- Qualifications: Guest-focused mindset, strong communication skills, and adaptability in a dynamic environment.
The predicted salary is between 30000 - 40000 € per year.
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.
Are you ready to take on a bold role that connects guests with memorable meeting and event experiences? As a Cluster Sales Executive for Groups & M&E, you will be the key point of contact for clients, promoting our versatile meeting and event spaces and ensuring every detail is in place for seamless event execution. You will take pride in your role, meeting guests’ needs and exceeding expectations while building authentic, lasting connections. This customer-facing role requires exceptional interpersonal skills and a real passion for service. Your ability to communicate clearly and naturally, both on the phone and in person, will set a welcoming tone for every interaction. Additionally, your organizational expertise and commercial awareness will be key in coordinating high-quality events that embody our brand values and provide extraordinary guest experiences.
We’re looking for someone who embodies real dedication, bold enthusiasm, and a high level of adaptability. Here’s what sets you apart:
- Guest-focused mindset with a genuine drive for guest satisfaction and service excellence
- Confidence and comfort in a front-line role, able to create positive first impressions
- Empathy and relationship-building skills, essential for engaging clients and colleagues alike
- Multi-skilled with experience in both Meetings & Events and Group business, able to adapt to varied client needs
- A natural communicator who is relaxed, open, and authentic in every interaction
- Detail-oriented, with accuracy and dedication to high standards
- A commercially aware approach that supports both client satisfaction and business objectives
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Cluster M&E & Groups Executive in London employer: Peoplebank
The Cumberland is an exceptional employer, offering a vibrant work culture that thrives on creativity and service excellence. Located in the heart of London, employees benefit from a supportive environment that prioritises career development, mental and physical well-being, and a strong sense of community. With access to unique perks, recognition programmes, and a commitment to inclusivity, The Cumberland ensures that every team member feels valued and empowered to grow.
StudySmarter Expert Advice🤫
We think this is how you could land Cluster M&E & Groups Executive in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Cumberland's vibe online. Understanding their passion for music and guest experience will help you connect better during your chat.
✨Tip Number 2
Practice your pitch! You’ll want to showcase your interpersonal skills and enthusiasm. Think about how you can highlight your experience in Meetings & Events while keeping it relaxed and authentic.
✨Tip Number 3
Be ready with examples! When they ask about your past experiences, have a few stories up your sleeve that demonstrate your guest-focused mindset and ability to adapt to different client needs.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your genuine interest in the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Cluster M&E & Groups Executive in London
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for guest satisfaction shine through. We want to see that you genuinely care about creating memorable experiences for our guests!
Be Authentic and Personable:Use a friendly tone in your application. We value natural communicators who can build relationships easily, so don’t be afraid to let your personality come across in your writing.
Highlight Your Organisational Skills:Make sure to mention any experience you have with coordinating events or managing multiple tasks. We’re looking for detail-oriented individuals who can keep everything running smoothly!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at Peoplebank
✨Know Your Venue
Familiarise yourself with The Cumberland's unique offerings and its vibrant location. Understanding the hotel’s atmosphere and event spaces will help you speak confidently about how you can enhance guest experiences during your interview.
✨Showcase Your Interpersonal Skills
Since this role is all about building relationships, be prepared to demonstrate your communication skills. Share examples of how you've successfully engaged with clients or colleagues in the past, highlighting your ability to create positive first impressions.
✨Be Detail-Oriented
Prepare to discuss your organisational skills and attention to detail. Think of specific instances where your meticulous planning led to successful events or satisfied clients, as this aligns perfectly with the expectations for a Cluster Sales Executive.
✨Emphasise Your Adaptability
This role requires someone who can handle varied client needs. Be ready to talk about times when you’ve had to adapt quickly to changing circumstances or client requests, showcasing your flexibility and problem-solving abilities.
