Customer Service Officer in Kent

We have an opportunity for a Customer Service Officer to join our team working at Gallagher Quarry in Maidstone (ME16 9NT). This role plays a key part in supporting customer engagement across our works, helping to ensure clear communication, effective issue resolution, and a positive experience for residents and stakeholders. With an increase in workload, you’ll provide essential customer liaison support, managing enquiries, handling concerns, and carrying out upfront communication for upcoming schemes to help minimise disruption.

Here are some of the activities you will be involved in:

• Responding to customer enquiries via phone and email, providing clear and timely updates
• Acting as a key point of contact for customers, keeping them informed on the progress of works
• Managing and resolving customer concerns with professionalism and empathy
• Supporting customer consultation activities ahead of planned works
• Maintaining accurate records of all customer interactions on internal systems
• Monitoring and updating ongoing communications to ensure customers remain informed
• Collecting and reviewing data on customer enquiries and feedback
• Working closely with operational teams to ensure consistent and accurate messaging

We would love to hear from you if:

• You have strong communication skills, both written and verbal, with the confidence to engage with customers and manage a range of enquiries.
• You are a good listener, able to handle conversations calmly and effectively, particularly when dealing with challenging situations.
• You will be organised and adaptable, able to manage multiple priorities in a fast‑paced environment while maintaining a high level of accuracy.
• A proactive approach and strong problem‑solving skills will help you resolve issues efficiently and maintain a positive customer experience.
• You should be confident using IT systems, including Microsoft Office applications such as Excel, and comfortable working with data and internal systems.
• An understanding of Streetworks permitting or experience within a utilities or construction environment would be beneficial.

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.