At a Glance
- Tasks: Welcome guests and create memorable experiences at our vibrant hotel reception.
- Company: Join a passionate team at Thistle Park Lane in central London.
- Benefits: Earn £13/hour plus commissions, enjoy flexible shifts, and great perks.
- Other info: Opportunities for career growth and a supportive workplace culture.
- Why this job: Be part of a dynamic environment where your guest service skills shine.
- Qualifications: A passion for hospitality and a friendly, proactive attitude.
The predicted salary is between 13 - 16 £ per hour.
Contract: Flexible
Payment: Hourly
Salary: £13.00 per hour + commissions
Thistle Park Lane, previously known as Great Cumberland Place, is situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply just experiencing London for leisure.
What you’ll be doing
You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check‑in and Check‑out to make each guest feel at home. Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What you’ll bring
- A genuine passion for guest service and creating warm, personalized experiences
- The ability to remain calm and collected in a busy, guest‑facing environment
- A friendly, open personality that makes guests and team members feel valued
- Strong attention to detail and a proactive mindset in anticipating guest needs
- Willingness to work flexibly as part of a shift‑based schedule
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What you’ll get in return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being – We’re here to support your well‑being, whenever and wherever you need it.
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Receptionist - Nights employer: Peoplebank
Peoplebank is an excellent employer that values teamwork and flexibility, making it an ideal place for those looking to thrive in a supportive kitchen environment. With competitive pay and the opportunity to contribute to memorable guest experiences, employees can enjoy a positive work culture that encourages personal growth and development. Located in Greater London, this role offers the chance to be part of a dynamic team dedicated to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Nights
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Thistle Park Lane. Familiarise yourself with their services and values. This will help you show genuine interest and tailor your answers to fit their vibe.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle tricky situations or make guests feel special. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there. Plus, it shows you’re proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Hotel Receptionist - Nights
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest service and any unique experiences that make you stand out.
Tailor Your Application:Make sure to tailor your application to the role of Hotel Receptionist. Highlight your experience in customer service and any relevant skills, like being calm under pressure or your attention to detail. This shows us you’re serious about the position!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that’s easy to read. Use bullet points if necessary to highlight your key skills and experiences—this makes it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing team and culture!
How to prepare for a job interview at Peoplebank
✨Know the Company
Before your interview, take some time to research Thistle Park Lane. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Service Skills
Since the role is all about creating memorable experiences for guests, prepare examples from your past where you've gone above and beyond in customer service. Think of specific situations where you anticipated a guest's needs or resolved an issue calmly and efficiently.
✨Stay Calm Under Pressure
The hotel environment can get busy, especially at night. Be ready to discuss how you handle stress and maintain composure during peak times. You might even want to share a story that illustrates your ability to stay collected while providing excellent service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role and the company. You could ask about the team culture, opportunities for career development, or how they support staff well-being. This demonstrates your proactive mindset and genuine interest in contributing to their success.
