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- Tasks: Welcome guests and create memorable experiences at our vibrant hotel reception.
- Company: Thistle Park Lane, a central London hotel with a focus on exceptional hospitality.
- Benefits: Earn £13/hour plus commissions, enjoy flexible shifts, and access great perks.
- Why this job: Join a passionate team and make every guest feel at home in the heart of London.
- Qualifications: A passion for guest service and a friendly, proactive attitude.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 13 - 16 £ per hour.
Contract: Flexible
Payment: Hourly Salary: £13.00 per hour + commissions
Thistle Park Lane, previously known as Great Cumberland Place, is situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply just experiencing London for leisure.
What you’ll be doing
You’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home. Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts.
What you’ll bring
- A genuine passion for guest service and creating warm, personalized experiences
- The ability to remain calm and collected in a busy, guest-facing environment
- A friendly, open personality that makes guests and team members feel valued
- Strong attention to detail and a proactive mindset in anticipating guest needs
- Willingness to work flexibly as part of a shift-based schedule
If you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you!
What you’ll get in return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Hotel Receptionist- Days employer: Peoplebank
Contact Detail:
Peoplebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist- Days
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Thistle Park Lane. Familiarise yourself with their services and values. This will help you show genuine interest and tailor your answers to fit their vibe.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle tricky situations or guest complaints. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Show off your personality! When you’re at the interview, let your friendly and open nature shine through. Remember, they’re looking for someone who can create warm, personalised experiences for guests, so be yourself!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the perks that come with it. Don’t miss out on this opportunity!
We think you need these skills to ace Hotel Receptionist- Days
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let your enthusiasm for guest service shine through! Share specific examples of how you've created memorable experiences for guests in the past. We love to see that genuine passion!
Be Yourself: We want to get to know the real you! Use a friendly and open tone in your application. This helps us see your personality and how you might fit into our team. Remember, we value authenticity!
Highlight Your Flexibility: Since this role involves working on a shift rota, make sure to mention your willingness to work flexible hours. Show us that you're ready to adapt and thrive in a busy environment—it's key for success at our hotel!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can't wait to see your application and hopefully welcome you to our team!
How to prepare for a job interview at Peoplebank
✨Know the Company
Before your interview, take some time to research Thistle Park Lane. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Service Skills
Since the role is all about creating memorable experiences for guests, prepare examples from your past where you've gone above and beyond in customer service. Think of specific situations where you anticipated a guest's needs or resolved a query efficiently, especially in busy environments.
✨Stay Calm Under Pressure
The job requires a calm and collected approach, especially during peak times. During the interview, be ready to discuss how you handle stress and maintain composure. You might even want to practice some calming techniques beforehand to demonstrate your proactive mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the shift rota. This shows that you’re not just interested in the job, but also in how you can fit into and contribute to the team culture at Thistle Park Lane.
