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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional guest service and smooth check-in/check-out processes.
- Company: Thistle Park Lane, a prime London hotel with a focus on hospitality.
- Benefits: Competitive salary, career development, discounts, and wellness support.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Strong leadership, communication skills, and a passion for guest satisfaction.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 31000 - 43000 £ per year.
Contract: Full Time; Payment: Salaried; Salary: £31000 per annum
Thistle Park Lane previously known as Great Cumberland Place situated in an outstanding central London location on the crossroads between Oxford Street, Park Lane and Hyde Park. The perfect spot to stay for a business trip or simply just experiencing London for leisure.
Overview
As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.
What you’ll be doing
As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same.
What you’ll bring
- Creative, inspiring leadership that motivates and guides the team to deliver exceptional service
- A keen eye for detail to ensure the highest standards at all times
- A deep passion for hospitality and guest satisfaction
- Excellent communication skills, with the ability to connect naturally with guests and team members
- Analytical skills for problem-solving and sales strategy
- Knowledge of Opera is beneficial but not essential
What you’ll get in return
As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Hotel Reception Manager employer: Peoplebank
Contact Detail:
Peoplebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the role of Reception Manager and be ready to share those stories.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look professional and polished when you walk into that interview. It shows you care about the role and respect the company’s standards.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm for the position.
We think you need these skills to ace Hotel Reception Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond for guests in the past. We want to see that you truly care about providing exceptional service.
Highlight Your Leadership Skills: As a Reception Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated and developed others in previous roles. We’re looking for someone who can inspire their team to deliver top-notch service!
Be Detail-Oriented: Attention to detail is key in this role. In your application, mention any experiences where your keen eye for detail made a difference. Whether it’s ensuring a smooth check-in process or maintaining high standards, we want to know how you keep everything running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we’re here to support you every step of the way!
How to prepare for a job interview at Peoplebank
✨Know Your Hospitality Stuff
Brush up on your knowledge of the hospitality industry, especially guest service standards. Be ready to share examples of how you've provided exceptional service in the past and how you would handle specific guest queries.
✨Show Off Your Leadership Skills
Prepare to discuss your leadership style and how you motivate a team. Think of specific instances where you've successfully trained or developed team members, as this role is all about enhancing team performance.
✨Sales Savvy is Key
Since this position involves a sales component, be prepared to talk about your experience with driving sales. Have some strategies in mind that you've used before to boost sales at the front desk and how you can empower your team to do the same.
✨Be Ready for Problem-Solving
Think of examples where you've had to solve problems quickly and effectively. The interviewers will want to see your analytical skills in action, so prepare to discuss how you approach challenges and find solutions.
