At a Glance
- Tasks: Lead the Guest Services & Concierge team to create unforgettable guest experiences.
- Company: The Royal Horseguards, a prestigious 5-star hotel in London.
- Benefits: Competitive salary, wellness support, career development, and exclusive discounts.
- Other info: Inclusive workplace with recognition programs and community engagement opportunities.
- Why this job: Transform ordinary stays into extraordinary experiences while growing your hospitality career.
- Qualifications: Passion for service, strong relationship-building skills, and team collaboration experience.
The predicted salary is between 30000 - 40000 € per year.
The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.
What you’ll be doing
Are you a manager who places guests and your team at the center of your mission? Do you truly listen to their needs and adapt to ensure exceptional experiences? As the Head Concierge, you will take full responsibility for leading our Guest Services & Concierge team, using your coaching skills, extensive knowledge of London, and passion for hospitality to foster a culture focused on what matters most to our guests. Imagine arranging exclusive theatre tickets, thrilling helicopter rides, or a quiet dinner for two—you and your team will be known for transforming ordinary stays into extraordinary experiences. Together, you will create a welcoming environment that our guests love to talk about and return to time and again.
What you’ll bring
- A genuine passion for delivering the highest levels of service, coupled with a desire to learn and grow
- Comfort in a front-line role, engaging directly with guests and addressing their needs
- Strong empathy and relationship-building skills that foster trust and rapport
- An open, relaxed personality that naturally engages and connects with others
- A keen attention to detail, ensuring every guest interaction is memorable
- A demonstrable desire to pursue a career in hospitality, with a commitment to continuous improvement
- Proven experience working effectively as part of a dynamic team in a fast‑paced service environment
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth
We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being
We’re here to support your well‑being, whenever and wherever you need it.
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Head Concierge - 6 months FTC employer: Peoplebank
The Royal Horseguards is an exceptional employer, offering a vibrant work culture that prioritises both guest satisfaction and employee well-being. With a commitment to career development through our award-winning Academy, comprehensive health and financial benefits, and a supportive environment that celebrates diversity and inclusion, we ensure that our team members thrive while creating unforgettable experiences for our guests in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge - 6 months FTC
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with every nook and cranny of The Royal Horseguards, from the best spots for a quiet chat to the most popular attractions nearby. This knowledge will help you impress during interviews and show your genuine passion for the role.
✨Tip Number 2
Practice your people skills! As a Head Concierge, you'll be all about building relationships. Try role-playing scenarios with friends or family where you handle guest requests or tricky situations. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your London expertise! Brush up on local hotspots, hidden gems, and unique experiences you can offer guests. When you apply through our website, highlight your knowledge in your conversations to stand out as the go-to person for creating unforgettable stays.
✨Tip Number 4
Be ready to share your vision! Think about how you would lead the Guest Services & Concierge team. Prepare some ideas on fostering a culture of exceptional service and how you’d adapt to meet guests' needs. This will demonstrate your leadership potential and commitment to the role.
We think you need these skills to ace Head Concierge - 6 months FTC
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your commitment to delivering exceptional service and how you’ve gone the extra mile for guests in the past.
Tailor Your Application:Make sure to customise your application to reflect the role of Head Concierge. Mention your knowledge of London and any relevant experiences that demonstrate your ability to create extraordinary guest experiences.
Highlight Teamwork Skills:Since this role involves leading a team, emphasise your experience working collaboratively in fast-paced environments. Share examples of how you’ve built relationships and fostered trust within your team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Peoplebank
✨Know Your London
As a Head Concierge, your knowledge of London is crucial. Brush up on the latest events, attractions, and hidden gems in the city. This will not only impress your interviewers but also show your genuine passion for creating extraordinary experiences for guests.
✨Showcase Your Empathy
During the interview, demonstrate your strong empathy and relationship-building skills. Share specific examples of how you've listened to guests' needs in the past and adapted your service accordingly. This will highlight your ability to foster trust and rapport, which is key in hospitality.
✨Highlight Teamwork Experience
The role requires effective collaboration within a dynamic team. Be ready to discuss your previous experiences working in fast-paced environments and how you contributed to team success. Use anecdotes that showcase your ability to support and lead others while maintaining a positive atmosphere.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Head Concierge and how you would handle them. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
