At a Glance
- Tasks: Assist guests with requests, create memorable experiences, and showcase London’s vibrant culture.
- Company: The Tower Hotel, a 4-star deluxe hotel near iconic landmarks.
- Benefits: Competitive pay, flexible hours, discounts, wellness support, and career development.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and be the reason guests rave about their stay.
- Qualifications: Passion for service, strong communication skills, and previous experience in hospitality.
The predicted salary is between 13 - 13 € per hour.
The Tower Contract: Flexible
Payment: Hourly Salary: £13.50 per hour
Would you like to work in a spacious, contemporary hotel close to World Heritage Sites Tower Bridge and The Tower of London? The Tower Hotel is a 4-star deluxe hotel from the “by Thistle” collection, with 801 bedrooms, a restaurant and bar offering unparalleled views of the River Thames, and 19 meeting rooms also offering stunning views over Tower Bridge and St Katharine Docks.
What you’ll be doing
Are you the “go-to” person for the latest happenings in London? With a bold spirit and a passion for creating memorable moments, you will join a small but dynamic team dedicated to showcasing our vibrant city and ensuring our guests make the most of their visit. In this role, you will assist guests with a variety of requests, from providing directions and booking theatre tickets to delivering luggage and arranging restaurant reservations. Every day brings new opportunities, and no two guests are the same! As the “face” of the hotel, you will be the reason our guests rave about their experience and choose to return.
What you’ll bring
- A strong passion for delivering the highest levels of service, with a desire to learn, work hard, and progress
- Comfort in a front-line role, confidently engaging with guests and the public
- Empathy and the ability to build relationships, fostering a welcoming and inclusive atmosphere
- An open personality that is relaxed and natural in interactions, making guests feel at ease
- Strong attention to detail and accuracy in all tasks, ensuring guest satisfaction
- A demonstrable desire to pursue a career in hospitality and to contribute positively to the team dynamic
- Previous experience in a fast-paced service environment, showcasing adaptability and resilience
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being - We’re here to support your well‑being, whenever and wherever you need it.
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Guest Services & Concierge Team Member - Nights employer: Peoplebank
The Tower Hotel is an exceptional employer, offering a vibrant work culture in a stunning location near iconic landmarks like Tower Bridge and The Tower of London. With a strong commitment to employee growth through tailored career pathways, comprehensive well-being support, and a focus on recognition and community, we ensure that our team members thrive both personally and professionally while creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services & Concierge Team Member - Nights
✨Tip Number 1
Get to know the hotel and its surroundings! Familiarise yourself with local attractions, restaurants, and events. This way, when you chat with guests, you can share insider tips that make their stay unforgettable.
✨Tip Number 2
Practice your people skills! Engage with friends or family in role-play scenarios where you handle guest requests. The more comfortable you are in these interactions, the better you'll shine during interviews.
✨Tip Number 3
Show your passion for hospitality! When you get the chance to meet potential employers, let your enthusiasm for creating memorable experiences come through. Share stories of how you've gone above and beyond for others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about our amazing team culture right there.
We think you need these skills to ace Guest Services & Concierge Team Member - Nights
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for hospitality shine through! In your application, share why you love creating memorable experiences for guests and how you can bring that passion to our team.
Be Personable:Remember, we’re looking for someone who can engage with guests naturally. Use a friendly tone in your writing and don’t be afraid to let your personality come through. We want to know the real you!
Highlight Relevant Experience:If you've worked in fast-paced environments before, make sure to mention it! Share specific examples of how you’ve adapted to challenges and provided excellent service, as this will show us you’re ready for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Peoplebank
✨Know Your Stuff About London
As a Guest Services & Concierge Team Member, you'll need to be the go-to person for all things London. Brush up on local attractions, restaurants, and events before your interview. This will show your passion for the city and your ability to provide guests with valuable information.
✨Showcase Your People Skills
This role is all about engaging with guests and making them feel welcome. During the interview, share examples of how you've built relationships in previous roles. Highlight your empathy and ability to create a relaxed atmosphere, as these traits are crucial for success in hospitality.
✨Demonstrate Attention to Detail
Attention to detail is key in ensuring guest satisfaction. Prepare to discuss specific instances where your attention to detail made a difference in a service environment. This could be anything from accurately processing requests to ensuring a seamless guest experience.
✨Express Your Desire to Grow
The Tower Hotel values career development, so make sure to express your eagerness to learn and progress within the company. Talk about your long-term goals in hospitality and how you see yourself contributing positively to the team dynamic.
