Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for guests, assisting with requests and creating memorable experiences.
- Company: Join a 4-star luxury hotel in the heart of London, close to iconic attractions.
- Benefits: Enjoy flexible hours, competitive pay, wellness support, and discounts on various services.
- Why this job: Experience a vibrant work culture while helping guests explore the best of London.
- Qualifications: Passion for hospitality, strong communication skills, and previous service experience preferred.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
Contract: FlexiblePayment: HourlySalary: £13.00 per hour
Refresh and recharge in the heart of London\’s Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone\’s throw from Trafalgar Square and the Strand. Enjoy the buzz of London\’s busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross.
What you’ll be doing
Are you the “go-to” person for the latest happenings in London? With a bold spirit and a passion for creating memorable moments, you will join a small but dynamic team dedicated to showcasing our vibrant city and ensuring our guests make the most of their visit.
In this role, you will assist guests with a variety of requests, from providing directions and booking theatre tickets to delivering luggage and arranging restaurant reservations. Every day brings new opportunities, and no two guests are the same! As the “face” of the hotel, you will be the reason our guests rave about their experience and choose to return.
What you’ll bring
- A strong passion for delivering the highest levels of service, with a desire to learn, work hard, and progress
- Comfort in a front-line role, confidently engaging with guests and the public
- Empathy and the ability to build relationships, fostering a welcoming and inclusive atmosphere
- An open personality that is relaxed and natural in interactions, making guests feel at ease
- Strong attention to detail and accuracy in all tasks, ensuring guest satisfaction
- A demonstrable desire to pursue a career in hospitality and to contribute positively to the team dynamic
- Previous experience in a fast-paced service environment, showcasing adaptability and resilience
What you’ll get in return
As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
#J-18808-Ljbffr
Guest Services & Concierge Team Member employer: Peoplebank
Contact Detail:
Peoplebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services & Concierge Team Member
✨Tip Number 1
Familiarise yourself with the local area, especially around Charing Cross. Knowing the best restaurants, theatres, and attractions will not only impress during your interview but also help you assist guests more effectively.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from previous roles. Highlight situations where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with what we value at StudySmarter.
✨Tip Number 3
Demonstrate your passion for hospitality by staying updated on industry trends and news. This knowledge can set you apart and show that you're genuinely interested in creating memorable experiences for our guests.
✨Tip Number 4
Network with current or former employees of our hotel. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview with us.
We think you need these skills to ace Guest Services & Concierge Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services or hospitality. Emphasise any roles where you engaged with customers, handled requests, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable experiences for guests. Mention specific examples of how you've gone above and beyond in previous roles.
Showcase Your Personality: In your application, let your personality shine through. The hotel is looking for someone with an open and relaxed demeanour, so use a friendly tone and express your enthusiasm for engaging with guests.
Highlight Relevant Skills: Focus on skills that align with the job description, such as attention to detail, empathy, and adaptability. Provide examples of how you've demonstrated these skills in past experiences.
How to prepare for a job interview at Peoplebank
✨Know Your City
As a Guest Services & Concierge Team Member, you'll be the go-to person for guests seeking information about London. Brush up on local attractions, restaurants, and events to impress during your interview.
✨Showcase Your Service Skills
Demonstrate your passion for delivering exceptional service. Share examples from previous roles where you went above and beyond to ensure customer satisfaction, highlighting your empathy and relationship-building skills.
✨Be Personable and Relaxed
Your personality is key in this front-line role. Practice being open and approachable in your interactions, as this will help you connect with both the interviewers and future guests.
✨Highlight Adaptability
In a fast-paced environment, adaptability is crucial. Prepare to discuss situations where you've successfully handled unexpected challenges or changes, showcasing your resilience and problem-solving abilities.
