The ideal hotel choice to base yourself for a Highland adventure.
We are seeking a motivated and experienced Guest Service Manager to lead our guest relations team and ensure outstanding service delivery across all guest touchpoints. You will play a key role in enhancing guest satisfaction, managing team performance, and maintaining the hotel’s reputation for excellence.
Key Responsibilities
- Lead and manage the guest service team to deliver exceptional hospitality
- Develop and implement service standards and guest engagement strategies
- Handle complex guest issues, complaints, and feedback with professionalism and urgency
- Monitor guest satisfaction metrics and drive continuous improvement initiatives
- Coordinate with other departments to ensure seamless guest experiences
- Train, coach, and motivate guest service staff to achieve high performance
- Manage guest service budgets, resources, and operational workflows
- Oversee reservation management and front desk operations as needed
- Ensure compliance with brand standards, health & safety, and regulatory requirements
Our Values
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
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Guest Service Manager employer: Peoplebank
At Clancy, we pride ourselves on being an ambitious and inclusive employer, dedicated to the growth and development of our team members. As a Commercial Manager, you'll not only lead a dynamic group but also have access to competitive benefits, including a generous holiday allowance and employee discounts, all while contributing to meaningful projects that enhance communities. Join us in making a real impact in the utilities sector, where your expertise will be valued and your career can flourish.
