Groups Planner

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.

As the Groups Administrator, you will play a crucial role in managing the group reservations process from the moment a contract is signed to operational delivery prior to arrival at our hotels. You will liaise with clients to ensure all their needs are anticipated and catered for, providing a seamless experience that reflects our commitment to exceptional hospitality. Your responsibilities will also include briefing the operations team to ensure smooth management from the time of arrival at the hotel. This is a floating role that will support all hotels within our group, requiring flexibility and adaptability to meet varying needs across locations.

What you’ll bring:

• Strong communication skills with a focus on delivering outstanding customer service
• A courteous and professional demeanor, dedicated to maintaining a consistently high standard of service
• Detail-oriented with a commitment to upholding our standards and exceeding client expectations
• A positive and enthusiastic attitude, embodying our company values of being bold, adaptable, and real
• A results-driven mindset, focused on achieving targets and contributing to overall budget goals
• Proficiency in Excel, Opera PMS, and Opera Sales & Catering, with a solid understanding of Microsoft Office
• Exceptional organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively
• Flexibility and adaptability to change, ensuring responsiveness to the dynamic nature of the hospitality environment
• A collaborative team player, ready to support colleagues and contribute to a positive working atmosphere

What you’ll get in return:

• Great staff areas to recharge in
• Wholesome meals on duty
• Pension and healthcare schemes
• Career Development & Growth - Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and unlock your unique potential.
• Financial Wellbeing – Access to your earned salary before payday, discounts on retailers, dining, hotel stays, and more.
• Mental & Physical Well-being - On-Site Mental Health First Aiders, 24/7 Employee Assistance Line, Gym Discounts & Cycle to Work Scheme.
• Recognition & Community – Monthly, quarterly, and annual recognition, social and seasonal events, and paid volunteering days.

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.