At a Glance
- Tasks: Lead the opening of two exciting hotels and create a culture of exceptional service.
- Company: Clermont Hotel Group, a people-focused hospitality company with diverse offerings.
- Benefits: Competitive salary, career development, wellness support, and discounts on various services.
- Other info: Inclusive workplace committed to diversity and community engagement.
- Why this job: Shape the identity of new hotels and inspire a high-performing team from day one.
- Qualifications: Proven leadership in hospitality, experience in pre-opening projects, and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest‑centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all. With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine.
We’re opening Thistle Shoreditch and Thistle Express Shoreditch, a significant addition to the London market with 462 keys across both properties, multiple Food & Beverage outlets, Leisure Club and several Meeting & Event spaces. We are looking for a General Manager who’s ready to shape its identity, build a high‑performing team and deliver extraordinary hospitality. This is a rare opportunity to help lead this project, from pre‑opening planning and recruitment to operational excellence and commercial success. You’ll bring the brand to life, create a culture rooted in exceptional service, and establish the hotel as a great destination from day one. As the face of the hotel, you’ll inspire your team, engage with guests, and build strong relationships across the community and business landscape. Working closely with sales, marketing, and revenue teams, you’ll drive performance, maximise profitability, and ensure the hotel enters the market with impact.
What you’ll bring:
- Creative & Inspiring Leadership - A bold, energising approach that motivates your team and shapes a positive culture from the ground up
- New Opening Mindset - Experience or passion for pre‑opening projects - from building teams and processes to launching a hotel with confidence and flair
- Commercial & Financial Expertise - A strong grasp of market dynamics, revenue opportunities, and cost control to ensure a successful and sustainable opening
- Results‑Driven Focus - The ability to deliver exceptional outcomes at pace, ensuring the hotel launches smoothly and operates at the highest standard
- Outstanding Communication - Clear, engaging communication that builds trust, alignment, and collaboration across all levels
- Influential Stakeholder Engagement - Confidence in connecting with owners, senior leaders, partners, and the local community to champion the hotel’s vision
- Prioritisation & Delegation Skills - A talent for managing multiple pre‑opening priorities while empowering your team to take ownership and grow
- Proven Hospitality Success - A track record of delivering strong results in a leadership role, and experience in an opening environment in General Manager capacity
- Drive, Focus & Ambition - A real commitment to excellence and a passion for creating unforgettable guest experiences from the very first day
What you’ll get in return:
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth: We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing: You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being:
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community:
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
General Manager employer: Peoplebank
Clermont Hotel Group is an exceptional employer that prioritises the growth and well-being of its employees while delivering extraordinary hospitality experiences. With a strong commitment to career development through our award-winning Academy, comprehensive financial wellbeing initiatives, and a vibrant work culture that celebrates diversity and inclusion, we ensure that every team member feels valued and supported. Join us in shaping the identity of our new properties in Shoreditch, where your leadership will inspire a high-performing team and create unforgettable guest experiences from day one.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that General Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share your vision for creating extraordinary guest experiences and how you plan to inspire your team.
✨Tip Number 3
Research is key! Before any interview, dive deep into Clermont Hotel Group’s values and recent projects. This will help you tailor your answers and show that you’re genuinely interested in being part of their exciting journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of delivering exceptional hospitality.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your commitment to creating extraordinary guest experiences, as this is what we value most at Clermont Hotel Group.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your leadership skills and any relevant experience in pre-opening projects. We want to see how you can bring our brand to life and shape a positive culture from day one!
Be Clear and Engaging:Your written application should be easy to read and engaging. Use clear language and structure your thoughts well. Remember, outstanding communication is key, so make sure your personality comes through while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Clermont Hotel Group!
How to prepare for a job interview at Peoplebank
✨Know the Company Inside Out
Before your interview, dive deep into Clermont Hotel Group's values, mission, and recent projects. Understanding their guest-centred approach and commitment to exceptional service will help you align your answers with their vision.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Prepare examples of how you've inspired teams in the past, especially in pre-opening scenarios. Highlight your ability to create a positive culture and drive performance.
✨Demonstrate Commercial Acumen
Be ready to discuss your understanding of market dynamics and revenue opportunities. Share specific instances where you've maximised profitability or controlled costs effectively, as this will resonate with their focus on commercial success.
✨Engage with Stakeholders
Prepare to talk about your experience in building relationships with various stakeholders. Whether it's owners, senior leaders, or the local community, showcasing your communication skills and ability to champion a hotel’s vision will set you apart.
