At a Glance
- Tasks: Lead a vibrant team to deliver exceptional guest experiences and manage front office operations.
- Company: The Marble Arch Hotel, a stylish 4-star property in a prime location.
- Benefits: Competitive salary, wellness support, career development, and exciting perks.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Proven leadership skills, attention to detail, and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What you’ll be doing
As Front Office Manager, you’ll lead with purpose, overseeing Reception, Guest Relations, and the Nights team, and collaborating closely with other departments to provide guests with a seamless stay. Your role will go beyond day-to-day management—you’ll inspire and coach your team to exceed expectations, handle complex guest needs with calm confidence, and ensure each interaction is a positive reflection of our commitment to world‑class hospitality. You’ll take the lead in training and developing team members, fostering a supportive, inclusive environment that values every individual’s growth and contribution. Additionally, your proactive approach will be vital in driving sales, managing budgets, and meeting challenges with creative solutions, always keeping our guests’ needs in focus.
What you’ll bring
- A track record of inspiring and leading teams through authentic, hands‑on guidance
- Meticulous attention to detail, ensuring the highest level of guest service
- A genuine passion for exceptional guest experiences
- Excellent communication skills and a collaborative approach
- Strong analytical skills, with the ability to balance budgets and performance goals
- Knowledge of Opera Cloud is essential
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being - We’re here to support your well‑being, whenever and wherever you need it.
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Front Office Manager employer: Peoplebank
The Marble Arch Hotel offers an exceptional work environment where you can thrive as a Front Office Manager, leading a vibrant team in the heart of London. With a strong commitment to employee growth, our award-winning Academy provides tailored career pathways, while our comprehensive benefits ensure your well-being and financial security. Join us to be part of a supportive culture that celebrates diversity and recognises your contributions, all while delivering world-class hospitality to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at The Marble Arch Hotel. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality during interviews! The Front Office Manager role is all about guest interaction, so let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you’ve handled tricky situations.
✨Tip Number 3
Do your homework on the hotel! Familiarise yourself with The Marble Arch Hotel’s values, services, and recent news. This will not only impress your interviewers but also help you tailor your answers to show you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our vibrant team at The Marble Arch Hotel.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about creating exceptional guest experiences and leading a team with purpose.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. Mention specific skills like your knowledge of Opera Cloud and how you've inspired teams in the past—this will grab our attention!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Front Office Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Marble Arch Hotel.
How to prepare for a job interview at Peoplebank
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Marble Arch Hotel and its offerings. Understand their commitment to guest experience and how your role as Front Office Manager fits into that. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading and inspiring teams. Share specific examples of how you've coached team members in the past and how you handle complex guest situations. This will demonstrate your hands-on guidance and ability to foster a supportive environment.
✨Highlight Your Attention to Detail
Since meticulous attention to detail is crucial for this role, prepare to give examples of how you’ve ensured high levels of guest service in previous positions. Discuss any systems or processes you’ve implemented to maintain standards, especially in busy environments.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage budgets. Think of scenarios where you had to balance guest satisfaction with financial goals. This will showcase your analytical skills and proactive approach to challenges.
