At a Glance
- Tasks: Lead the front desk team and create unforgettable guest experiences.
- Company: Join the vibrant Thistle Marble Arch, a 4-star hotel near Oxford Street.
- Benefits: Earn £14.66 per hour plus commission, with great perks and career support.
- Other info: Enjoy a supportive environment with opportunities for recognition and community involvement.
- Why this job: Be part of a dynamic team dedicated to exceptional hospitality and personal growth.
- Qualifications: Experience in hospitality and a passion for guest satisfaction are essential.
The predicted salary is between 14.66 - 14.66 £ per hour.
The 4 star Thistle Marble Arch, located just off Oxford Street and a short walk from the West End and Hyde Park, has 692 stylish and spacious bedrooms, the latest technology and 13 meeting rooms. Join an exciting and vibrant team to help deliver an excellent guest experience.
What you’ll be doing:
- Oversee daily front desk operations.
- Assist with Check-in and Check-Out.
- Create meaningful connections with guests.
- Utilise your passion for hospitality to understand each guest’s needs.
- Set a calm, proactive tone for solving guest queries efficiently.
What you’ll bring:
- Previous experience in a customer-facing or fast-paced hospitality role.
- A genuine enthusiasm for creating extraordinary guest experiences.
- A warm, open personality with an empathetic approach to guest and team interactions.
- Strong attention to detail, ensuring a seamless guest experience.
- Ability to lead and inspire a team through hands-on guidance and support.
- The drive to pursue a rewarding career in hospitality.
If you’re ready to lead a team dedicated to exceptional, warm hospitality, we’d love to hear from you.
What you’ll get in return:
- Great staff areas to recharge in.
- Wholesome meals on duty.
- Pension and healthcare schemes.
- Support for your career development and progression.
- Access to financial wellbeing resources, including Wage Stream and discounts.
- Mental and physical well-being support, including on-site mental health first aiders and gym discounts.
- Recognition through awards and social events.
- Paid volunteering days to give back to causes close to you.
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Front of House Team Leader employer: Peoplebank
At Thistle Marble Arch, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With comprehensive benefits including career development through our award-winning Academy, mental health support, and a commitment to recognising hard work, we ensure that our team members feel valued and empowered to create extraordinary guest experiences in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Peoplebank. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Peoplebank
Don't be shy about reaching out to Peoplebank directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Peoplebank and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Peoplebank
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
