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- Tasks: Lead a vibrant team in delivering exceptional food and beverage experiences.
- Company: Join the Marble Arch Hotel, a stylish 4-star property near Oxford Street.
- Benefits: Enjoy flexible hours, competitive pay, wellness support, and exciting discounts.
- Why this job: Be part of a dynamic team that values guest satisfaction and personal growth.
- Qualifications: Experience in customer service and a passion for hospitality are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds.
The predicted salary is between 28000 - 42000 £ per year.
Contract: Full TimePayment: HourlySalary: £14.00 per hour + tips
The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.
What you’ll be doing
Working in Food & Beverage can be fast-paced, but there’s nothing quite like the satisfaction of working with your people. As a Team Leader, you will be the heart of your department, guiding your team to provide a warm welcome, take orders, deliver food and drinks, and ensure everything is set up and cleared down efficiently.
Your role extends beyond just management—you’ll help your team deliver extraordinary experiences for our guests, whether it\’s recommending the perfect dish, sharing local tips, or simply ensuring that every guest feels valued. You’re not just a team leader; you’re a key reason our guests return time and again.
What you’ll bring
- Experience in a customer-facing role within Food & Beverage.
- A strong desire to deliver the highest levels of service and a commitment to continuous learning and progression.
- Ability to thrive in a public-facing role, engaging with guests and team members alike.
- A natural ability to connect with others and foster meaningful relationships.
- A relaxed and approachable demeanor that encourages positive interactions.
- Precision in your work, ensuring every aspect of the guest experience is perfect.
- A demonstrated desire to pursue a fulfilling career in hospitality.
- Ability to work effectively as part of a cohesive team in a dynamic, fast-paced environment.
- If you’re excited about creating extraordinary experiences and leading a team that truly cares, we’d love to hear from you.
What you’ll get in return
As well as all the things you\’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Food & Beverage Supervisor employer: Peoplebank
Contact Detail:
Peoplebank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Supervisor
✨Tip Number 1
Familiarise yourself with the Marble Arch Hotel and its unique offerings. Understanding the hotel's dining spaces and guest experience will help you speak confidently about how you can contribute to their team.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's a phone call or an in-person meeting, demonstrate your ability to connect with others and create a welcoming atmosphere.
✨Tip Number 3
Network with current employees or those in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your leadership style and experiences. As a Food & Beverage Supervisor, you'll need to inspire and guide your team, so be ready to share examples of how you've successfully led teams in the past.
We think you need these skills to ace Food & Beverage Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly within Food & Beverage. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to deliver excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to creating extraordinary guest experiences. Mention specific examples of how you've successfully led a team or improved service in previous roles.
Showcase Your Soft Skills: In your application, highlight your interpersonal skills, such as your ability to connect with guests and foster relationships. Use examples to illustrate how your relaxed and approachable demeanour has positively impacted guest interactions.
Express Your Desire for Growth: Convey your enthusiasm for continuous learning and career progression in the hospitality industry. Mention any relevant training or development you've pursued and how you plan to grow within the role of Food & Beverage Supervisor.
How to prepare for a job interview at Peoplebank
✨Showcase Your Customer Service Skills
As a Food & Beverage Supervisor, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent service in previous roles, highlighting any specific situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Leadership Experience
This role requires strong leadership skills. Be ready to discuss your experience in managing teams, including how you motivate and guide your colleagues to deliver exceptional service. Share any relevant stories that illustrate your leadership style.
✨Familiarise Yourself with the Venue
Research The Marble Arch Hotel and its dining offerings before the interview. Understanding the hotel's atmosphere, menu, and guest expectations will allow you to speak confidently about how you can contribute to their success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of scenarios where you had to handle difficult guests or resolve conflicts within your team, and be prepared to explain your thought process and actions.
