At a Glance
- Tasks: Serve food and drinks, take orders, and create memorable guest experiences.
- Company: The Tower Hotel, a contemporary 4-star hotel near iconic landmarks.
- Benefits: Earn £14/hour, enjoy flexible hours, and access great perks.
- Other info: Inclusive workplace with opportunities for recognition and community involvement.
- Why this job: Join a dynamic team and grow your career in hospitality.
- Qualifications: Passion for service, teamwork skills, and a desire to learn.
The predicted salary is between 14 - 14 € per hour.
Contract: Flexible
Payment: Hourly
Salary: £14.00 per hour
Would you like to work in a spacious, contemporary hotel close to World Heritage Sites Tower Bridge and The Tower of London? The Tower Hotel is a 4-star deluxe hotel from the “by Thistle” collection, with 801 bedrooms, a restaurant and bar offering unparalleled views of the River Thames, and 19 meeting rooms also offering stunning views over Tower Bridge and St Katharine Docks.
What you’ll be doing
As a Food and Beverage Team Member, you’ll be at the forefront of guest interaction, serving food and drinks, taking orders, and clearing tables. But it’s more than just that—you’ll have the opportunity to get to know your guests personally, taking the necessary steps to personalize their experiences and foster loyalty. A genuine passion for quality service is essential, and your attention to detail will help ensure that every guest leaves satisfied and eager to return.
In this role, you’ll also have the chance to enhance your skills through multiskilling, occasionally working across different departments. We believe this flexibility allows our team members to adapt and grow within the hotel, making a positive impact on both guests and colleagues.
What you’ll bring
- A strong commitment to delivering the highest levels of service, with a desire to learn and progress in your career
- Comfort in a front‑line role facing the public, with a natural, approachable demeanor
- Empathy and the ability to build meaningful relationships with guests and team members
- Precision and a keen eye for detail to ensure a flawless guest experience
- A demonstrated desire to pursue a career in hospitality
- Ability to work effectively as part of a team in a fast‑paced environment
If you’re ready to be part of a dynamic team dedicated to creating extraordinary guest experiences, we’d love to hear from you.
What you’ll get in return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award‑winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest‑Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well‑being - We’re here to support your well‑being, whenever and wherever you need it.
- On‑Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
F&B Team Member (M&E) employer: Peoplebank
The Tower Hotel is an exceptional employer, offering a vibrant work culture in a stunning location near iconic landmarks like Tower Bridge and the Tower of London. With a strong commitment to employee growth through tailored career pathways, comprehensive well-being support, and a focus on recognition and community, team members can thrive both personally and professionally while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Member (M&E)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Tower Hotel and its values. This will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your people skills! As a Food and Beverage Team Member, you'll be interacting with guests all day. Try role-playing with friends or family to get comfortable with taking orders and personalising guest experiences.
✨Tip Number 3
Show off your flexibility! Highlight any experience you have working across different departments or roles. This will demonstrate your adaptability and willingness to grow within the hotel, which is something they value.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at The Tower Hotel. Don’t miss out on this opportunity!
We think you need these skills to ace F&B Team Member (M&E)
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for delivering top-notch service shine through. We want to see that you genuinely care about creating memorable experiences for our guests!
Be Personal and Approachable:Use a friendly tone in your application. Remember, as a Food and Beverage Team Member, you'll be interacting with guests daily, so showing your approachable nature right from the start is key!
Highlight Your Attention to Detail:Make sure to mention any experiences where your keen eye for detail made a difference. Whether it’s ensuring orders are correct or creating a welcoming atmosphere, we love to see how you can contribute to a flawless guest experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to explore more about what we offer at The Tower Hotel!
How to prepare for a job interview at Peoplebank
✨Know the Hotel Inside Out
Before your interview, take some time to research The Tower Hotel and its offerings. Familiarise yourself with their services, the dining options, and the unique features of the hotel. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Food and Beverage Team Member, you'll be interacting with guests regularly. Prepare examples from your past experiences where you've successfully built relationships or provided excellent service. Highlighting your empathy and approachability will resonate well with the interviewers.
✨Demonstrate Attention to Detail
In hospitality, the little things matter. Be ready to discuss how you've ensured a flawless experience for customers in previous roles. Whether it’s remembering a guest's name or ensuring orders are correct, showcasing your precision can set you apart.
✨Express Your Desire to Learn and Grow
The role offers opportunities for career development, so make sure to express your enthusiasm for learning new skills and progressing within the company. Share your long-term goals in hospitality and how you see yourself fitting into their team.
