Peoplebank is seeking a motivated Guest Service Manager to lead our guest relations team at a premier hotel in Scotland. You will ensure outstanding service delivery across all guest touchpoints and play a key role in enhancing guest satisfaction, managing performance, and upholding the hotel's reputation for excellence.
You will develop service standards, handle complex guest issues, train staff, and collaborate with other departments to deliver seamless experiences while maintaining compliance
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Guest Experience Lead — Highland Retreat (Pension) in Elgin employer: Peoplebank
At Clancy, we pride ourselves on being an ambitious and inclusive employer, dedicated to the growth and development of our team members. As a Commercial Manager, you'll not only lead a dynamic group but also have access to competitive benefits, including a generous holiday allowance and employee discounts, all while contributing to meaningful projects that enhance communities. Join us in making a real impact in the utilities sector, where your expertise will be valued and your career can flourish.
