At a Glance
- Tasks: Support customers by managing enquiries and resolving issues with professionalism and care.
- Company: Join a diverse team at Clancy, committed to inclusivity and customer satisfaction.
- Benefits: Enjoy a competitive salary, healthcare, holiday allowance, and exclusive discounts.
- Other info: Flexible work environment with opportunities for career growth and personal development.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills, empathy, problem-solving abilities, and IT proficiency required.
The predicted salary is between 25000 - 32000 £ per year.
We have an opportunity for a Customer Service Officer to join our team, working with our client South West Water. This is a key role within the customer operations function, focused on delivering a high level of service to customers, managing enquiries effectively, and supporting the smooth progression of works. You’ll work closely with internal teams and stakeholders, playing an important part in ensuring customers are kept informed, issues are resolved efficiently, and all interactions are handled with professionalism and care.
Responsibilities
- Responding to customer enquiries and requests across a range of communication channels, including phone and email.
- Identifying customer issues and working to resolve them in a timely and effective manner.
- Managing complaints with empathy and professionalism, aiming to turn challenging situations into positive outcomes.
- Updating internal systems accurately with all customer communications and case information.
- Keeping customers informed on the progress of their works and any relevant updates.
- Collecting, collating and analysing data relating to customer enquiries and complaints.
- Working collaboratively with internal teams to ensure a consistent and high-quality customer experience.
Qualifications
- You have strong verbal and written communication skills, with the ability to listen effectively and communicate clearly with a wide range of customers.
- You’ll have a natural empathy for customer issues, remaining calm, patient and professional, particularly in challenging or high-pressure situations.
- Along with being confident in problem solving, with the ability to identify issues quickly and work towards effective resolutions.
- Strong organisational skills are essential, along with the ability to manage a varied workload and maintain accuracy in your work.
- Additionally, you'll be comfortable using IT systems, including Microsoft Office (particularly Excel), and able to adapt to different systems and processes.
- A full UK driving licence is required.
Benefits
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well‑known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
Customer Service Officer in Devon employer: Peoplebank
As a Customer Service Officer with us, you'll be part of a supportive and inclusive work culture that values your contributions and prioritises employee well-being. We offer competitive salaries, generous holiday allowances, and a range of benefits including discounts at popular retailers and a cycle to work scheme, all designed to help you thrive both personally and professionally. Join our team in delivering exceptional service to our customers while enjoying ample opportunities for growth and development in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Devon
✨Tip Number 1
Get to know the company! Research South West Water and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing common customer service scenarios with friends or family. This will help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or turned complaints into positive outcomes. Be ready to share these stories during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Officer in Devon
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, we’re looking for someone who can connect with our customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Focus on your attention to detail and problem-solving abilities, as these are key for the Customer Service Officer role. Show us how you can manage enquiries effectively!
Show Empathy:In your written application, demonstrate your natural empathy for customer issues. Share examples of how you've handled challenging situations in the past, turning them into positive outcomes. This will show us that you can keep calm and professional under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Peoplebank
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand common issues customers face and think about how you would handle them. This will help you demonstrate your problem-solving skills and empathy during the interview.
✨Showcase Your Communication Skills
Prepare to discuss your communication style. Think of examples where you've effectively communicated with customers, especially in challenging situations. Highlight your ability to listen actively and respond clearly, as this is crucial for the role.
✨Familiarise Yourself with the Company
Do some research on South West Water and their customer service approach. Knowing their values and recent initiatives can help you tailor your answers and show that you're genuinely interested in the company and its mission.
✨Practice Handling Complaints
Think of a few scenarios where you had to manage complaints or difficult customers. Prepare a structured response using the STAR method (Situation, Task, Action, Result) to illustrate how you turned a negative experience into a positive one.
