At a Glance
- Tasks: Support customers by booking appointments and resolving enquiries in a fast-paced environment.
- Company: Join Clancy, a family-owned business dedicated to providing essential services and making life better.
- Benefits: Enjoy competitive salary, healthcare, 24-26 days holiday, and discounts at popular retailers.
- Other info: Be part of a diverse team that values inclusivity and offers great career growth opportunities.
- Why this job: Make a real impact in your community while developing valuable customer service skills.
- Qualifications: Excellent communication skills and confidence in using IT systems; experience with SAP is a plus.
The predicted salary is between 25549 - 31227 £ per year.
We Do What We Say. That’s why we need people like you – individuals who take pride in delivering on promises, enjoy solving problems, and thrive in making things happen. We are proud to have worked closely with Anglian Water for many years, helping them to supply safe drinking. We have an exciting opportunity to join our team as a Customer Service Advisor supporting the delivery of essential services across the Anglian region. This role plays an important part in helping us meet our commitments to customers while contributing to environmental and social improvements within the communities we serve.
If you enjoy working in a fast-paced environment, supporting customers, and ensuring things run smoothly behind the scenes, this could be the role for you.
The Role
This role provides frontline support to customers through appointment booking and responding to enquiries or concerns. You will be passionate about delivering a high standard of customer service while ensuring information is accurately recorded and communicated across operational teams. Alongside customer contact responsibilities, you will also support engagement activities, including assisting with campaigns that help generate appointments and improve customer interaction through a range of communication channels.
Here are some of the activities you’ll be involved in:
- Acting as a primary point of contact for customers, booking metering appointments and capturing feedback to inform service improvements.
- Maintaining and updating systems and databases to provide accurate and timely information, supporting performance management and ensuring service level agreements are met.
- Assisting in the planning and scheduling of work activities, ensuring operational efficiency and customer satisfaction.
- Supporting social media and other communication campaigns to enhance customer engagement and service awareness.
We’d love to hear from you if:
- You have excellent customer service skills, particularly over the phone, and confidence in using IT systems to manage and track activity. Experience with SAP and Genesys would be advantageous.
- Strong communication skills are essential, and you should be able to engage effectively with customers across multiple channels, including phone, email, social media, and self-service platforms.
- We’re seeking someone who is proactive, organised, and enjoys being part of a team that delivers results. You’ll thrive in a fast-paced environment and take pride in supporting colleagues and customers to achieve excellent outcomes.
Our Company
Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family-owned construction businesses in the UK and we care about our people, our clients and the environment.
What Next
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
Customer Service Advisor employer: Peoplebank
At Clancy, we pride ourselves on being an ambitious and inclusive employer, dedicated to the growth and development of our team members. As a Commercial Manager, you'll not only lead a dynamic group but also have access to competitive benefits, including a generous holiday allowance and employee discounts, all while contributing to meaningful projects that enhance communities. Join us in making a real impact in the utilities sector, where your expertise will be valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peoplebank. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peoplebank before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peoplebank:Your cover letter is your chance to shine! Tell us why you want to work at Peoplebank specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peoplebank!
How to prepare for a job interview at Peoplebank
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
