At a Glance
- Tasks: Support customers by managing enquiries and resolving issues with empathy and professionalism.
- Company: Join Clancy, a family-owned construction business making life better for everyone.
- Benefits: Enjoy competitive salary, healthcare, 24-26 days holiday, and exclusive discounts.
- Other info: Inclusive workplace with great career growth and support for your development.
- Why this job: Be the friendly face of customer service and make a real difference in people's lives.
- Qualifications: Strong communication skills, problem-solving ability, and a full UK driving licence required.
The predicted salary is between 25000 - 28000 £ per year.
We have an opportunity for a Customer Liaison Officer to join our team, working with our client Thames Water. This is a key role within the customer operations function, focused on delivering a high level of service to customers, managing enquiries effectively, and supporting the smooth progression of works.
You’ll work closely with internal teams and stakeholders, playing an important part in ensuring customers are kept informed, issues are resolved efficiently, and all interactions are handled with professionalism and care.
Here are some of the activities you will be involved in:
- Responding to customer enquiries and requests across a range of communication channels, including phone and email.
- Identifying customer issues and working to resolve them in a timely and effective manner.
- Managing complaints with empathy and professionalism, aiming to turn challenging situations into positive outcomes.
- Updating internal systems accurately with all customer communications and case information.
- Keeping customers informed on the progress of their works and any relevant updates.
- Collecting, collating and analysing data relating to customer enquiries and complaints.
- Working collaboratively with internal teams to ensure a consistent and high-quality customer experience.
We would love to hear from you if:
- You have strong verbal and written communication skills, with the ability to listen effectively and communicate clearly with a wide range of customers.
- You’ll have a natural empathy for customer issues, remaining calm, patient and professional, particularly in challenging or high-pressure situations.
- You are confident in problem solving, with the ability to identify issues quickly and work towards effective resolutions.
- Strong organisational skills are essential, along with the ability to manage a varied workload and maintain accuracy in your work.
- You are comfortable using IT systems, including Microsoft Office (particularly Excel), and able to adapt to different systems and processes.
- A full UK driving licence is required.
Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.
Customer Liaison Officer employer: Peoplebank
Peoplebank is an excellent employer that values teamwork and flexibility, making it an ideal place for those looking to thrive in a supportive kitchen environment. With competitive pay and the opportunity to contribute to memorable guest experiences, employees can enjoy a positive work culture that encourages personal growth and development. Located in Greater London, this role offers the chance to be part of a dynamic team dedicated to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peoplebank. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peoplebank before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peoplebank:Your cover letter is your chance to shine! Tell us why you want to work at Peoplebank specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peoplebank!
How to prepare for a job interview at Peoplebank
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
