TR - Food & Beverage Assistant - Full Time
12.71
The Reserve is a luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.
Please note this is a full time position with the requirement to be flexible for breakfast, mid-week, weekend and evening shifts.
Personal Attributes:
- A genuine passion for hospitality and guest interaction
- Friendly, confident, and professional with a positive attitude
- Ability to work efficiently under pressure in a busy environment
- Excellent communication and team-working skills
- Attention to detail and pride in presentation
- Flexible, reliable, and proactive
Key Responsibilities:
- Have a good knowledge and understanding of the preparation and service of all productswithin the food and beverage department.
- Ensure your department is laid and prepared in line with the service standards.
- Keep all food and beverage areas clean and presentable at all times by assisting in general cleaning tasks.
- Maximise on commercial opportunities within your department by taking every opportunityto upsell.
- Suggest ideas for department and hotel improvement/innovation.
- Ensure all equipment is used in a safe and correct manner in line with company guidelinesand risk assessments.
- Deal with customer queries or concerns in a professional manner.
- Implement action on Hygiene Audits in order to enhance the environment and achievepositive consistent results.
- Ensure good working relationships with all colleagues in your department and hotel.
- Be aware of and comply with all company and hotel rules/standards as laid out in the teammember handbook.
- Complete all online training within the required timeframe and attend training as and whenrequired.
- Present yourself wellgroomed and in full uniform as per the company standard.
- Understand and adhere to the company cash and key policy, health and safety policy and fire safety procedures at all times.
- Understand and adhere to the company food safety policy and allergen procedure as laidout by the hotel and company.
- Always understand and deliver excellent standards of service
- Operate IT systems in line with company standards where required.
- Be fully aware of and observe correct and current liquor licensing laws.
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
- Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
- Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
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TR - Food & Beverage Assistant - Full Time in Chester employer: Peoplebank
At Clancy, we pride ourselves on being an ambitious and inclusive employer, dedicated to the growth and development of our team members. As a Commercial Manager, you'll not only lead a dynamic group but also have access to competitive benefits, including a generous holiday allowance and employee discounts, all while contributing to meaningful projects that enhance communities. Join us in making a real impact in the utilities sector, where your expertise will be valued and your career can flourish.
