At a Glance
- Tasks: Support customers by responding to enquiries and resolving issues with empathy and professionalism.
- Company: Join Clancy, a family-owned construction business making life better for growing families.
- Benefits: Enjoy competitive salary, healthcare, 24-26 days holiday, and exclusive discounts.
- Other info: We value diversity and offer a supportive, inclusive work environment.
- Why this job: Make a real difference in customer satisfaction while developing your communication and problem-solving skills.
- Qualifications: Strong communication skills, empathy, and adaptability are essential for this role.
The predicted salary is between 25000 - 28000 £ per year.
That’s why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customer’s.
As a Customer Service working for Clancy, here are some of the activities that you'll get involved in...
- Respond to customer enquiries and requests via various communication channels, such as phone and email
- Identify and effectively address customer issues in a timely and efficient manner
- Manage and resolve customer complaints and concerns with empathy and professionalism, striving to turn challenging situations into opportunities for customer satisfaction.
- Keep the internal system up to date with communications to customers.
- Keep customers up to date on the progression of their works
- Collect, collate and analyse data on customer enquiries and complaints.
We would love to hear from you if you can demonstrate...
- Effective verbal and written communication skills are essential, including strong listening abilities and the capacity to manage conflict resolution effectively.
- An understanding of and empathy for customer issues is crucial, along with maintaining composure and patience, particularly in challenging situations.
Strong problem‑solving skills enable the identification and resolution of customer problems efficiently, while adaptability and flexibility are key in managing a wide range of customer enquiries.
- Excellent organisational skills are important, along with being comfortable with technology, specifically Microsoft Office including Excel
- Our Company
Every day we work smarter, greener and use our imaginations.
Our purpose at Clancy is simple - we make life better for everyone’s growing families.
We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.
We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.
What Next
You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)!
If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24‑26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
Clancy is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all our employees.
If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.
We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Liason Officer in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peoplebank. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peoplebank before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liason Officer in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peoplebank:Your cover letter is your chance to shine! Tell us why you want to work at Peoplebank specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peoplebank!
How to prepare for a job interview at Peoplebank
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
