At a Glance
- Tasks: Deliver exceptional customer service and support clients and workers in a dynamic environment.
- Company: Join People2.0, a global leader in workforce solutions with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, hybrid working, and dedicated wellbeing days.
- Other info: Flexible working arrangements and opportunities for personal growth await you!
- Why this job: Make a real impact while developing your skills in a supportive international team.
- Qualifications: Experience in customer service or billing, with strong communication and organisational skills.
The predicted salary is between 24000 - 28000 £ per year.
Join a Global Leader in Workforce Solutions!
People2.0 is a leading global Employer of Record (EOR) and Agent of Record (AOR) provider, empowering businesses and talent to work anywhere in the world, simply, quickly, and compliantly.
We are currently looking for a Customer Service Advisor to join our Payroll and Billing team.
This is a fantastic opportunity to join a collaborative, international organisation where you'll play an important role in supporting both workers and clients while delivering an outstanding customer experience.
Based in Warrington with a hybrid working arrangement of two days per week in the office, this role reports to the Payroll Manager.
Internally, your job title will be AOR Contractor Care Specialist.
What will you be doing as a Customer Service Advisor?
- Main Responsibilities
- Deliver an exceptional customer experience by ensuring our Customer Commitment is reflected in every interaction.
- Respond promptly to internal and external enquiries within agreed service levels, working with colleagues across the business to achieve timely resolutions.
- Maintain accurate and up-to-date records across multiple systems, ensuring high standards of data quality and compliance.
- Build and maintain positive relationships with workers and clients, supporting long-term satisfaction and engagement.
- Manage worker communications, including legislative updates and client-specific information.
- Review contracts, purchase orders and pricing terms to support accurate and compliant billing, while resolving invoice-related queries and discrepancies.
- Collaborate with Sales, Customer Success, Finance, Legal and Accounts Receivable teams to support contract amendments, billing activities and payment-related enquiries.
- Identify opportunities to improve processes, support system enhancements and automation initiatives, and assist with reporting and reconciliation activities.
What experience are we looking for?
- Previous experience in a customer service, billing, credit control, accounts receivable or collections environment, with confidence handling payment-related queries and challenging conversations professionally and empathetically.
- Strong attention to detail, with experience accurately entering, maintaining and validating data across multiple systems.
- Proven ability to resolve issues, handle objections and provide effective solutions while maintaining positive relationships with customers and stakeholders.
- Comfortable working across multiple systems and platforms, with the ability to quickly learn new processes and technologies.
- Proficient in Microsoft 365 applications, including Excel, Outlook, Word and Teams, with the ability to manage data, reporting and day-to-day administrative tasks effectively.
- Excellent communication skills, both written and verbal, with the ability to explain information clearly and professionally.
- Strong organisational skills, with the ability to prioritise workloads, manage competing demands and work accurately in a fast-paced environment.
- A customer-focused approach, with a proactive mindset and a genuine passion for delivering outstanding service.
- In Return for Joining People2.0
At People2.0, we want everyone to feel valued and have a genuine sense of belonging.
We are committed to creating a positive and supportive working environment where colleagues can grow, develop and thrive.
In addition to a competitive salary, we offer
- 25 days annual leave, plus bank holidays
- 2 Press Pause Days – dedicated time to step back, recharge and focus on your wellbeing
- Dynamic international work environment, collaborating with colleagues across the globe
- Flexible hybrid working, with two days per week in our Warrington office.
- Next Steps
If you're interested in this opportunity, we'd love to hear from you. Please apply with your CV, highlighting your relevant skills and experience.
We review applications as they are received and aim to keep all candidates informed throughout the process, providing an update wherever possible within 3 working days of receiving your application.
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Customer Service Advisor in Warrington employer: People2.0
People2.0 is an exceptional employer that values its employees by offering a supportive and dynamic work culture, particularly in the EMEA Payroll and Billing Team. With 25 days of annual leave, a company pension, and ample opportunities for professional growth, you will thrive in a collaborative environment that encourages proactive problem-solving and effective communication. Join us in the UK to be part of a global team that prioritises your development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at People2.0. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like People2.0 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to People2.0:Your cover letter is your chance to shine! Tell us why you want to work at People2.0 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at People2.0!
How to prepare for a job interview at People2.0
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
