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- Tasks: As an Account Manager, you'll enhance client relationships and ensure top-notch service satisfaction.
- Company: Join People 2.0, a global leader in workforce solutions operating in over 40 countries.
- Benefits: Enjoy a salary up to £40,000, 25 days leave, wellness days, and employee discounts.
- Why this job: This role offers a chance to impact client success while developing your strategic consulting skills.
- Qualifications: You need strong communication skills, business finance knowledge, and the ability to manage multiple projects.
- Other info: This is a fixed-term contract for 12 months with opportunities for professional growth.
The predicted salary is between 24000 - 40000 £ per year.
Join a global leader in workforce solutions! People 2.0, a top-tier Employer of Record (EOR) and Agent of Record (AOR) provider, empowers businesses and independent contractors worldwide.
With a vast global presence, we operate in over 40 countries across the Americas, EMEA, and Asia-Pacific, serving two core client channels: Market Makers in talent and Independent Contractors.
We're now offering an exciting opportunity for an Account Manager to join the Client Services team on a fixed term contract for 12 months.
What will you be doing as Account Manager?
The Client Services Account Manager is tasked with achieving company objectives for client retention and satisfaction. Serving as the escalation point for senior management, they handle high-level inquiries, coordinate responses, and measure improvements in client services.
Additionally, they actively contribute to business strategy development, providing consultation to owners and principals, and collaborate with leaders across multiple departments for effective coordination and support.
Client Relationship Management:
- Work with client principals and managers to enhance the People 2.0 relationship for improved sales, efficiency, and financial performance.
- Ensure the highest level of customer satisfaction to promote client retention.
Client Support Services:
- Handle service calls and inquiries from owners, principals, and managers personally.
- Serve as a subject matter expert for the department and coordinate with leads to address field issues and client service needs.
- Monitor client satisfaction, conduct surveys, and engage in initiatives to improve services and delivery processes.
Conduct Quarterly Business Reviews with client principals.
- Provide up-to-date market intelligence to aid clients in growth planning.
Consulting and Strategic Contributions:
- Maintain regular communication with clients, making field visits as needed to observe operations and identify opportunities.
- Advise and assist clients in improving service delivery, sales efforts, and profitability.
- Identify and communicate opportunities for service expansion and improvement.
What experience will help you to thrive as Account Manager?
Essential Experience:
- Understanding of basic business finance essentials and staffing business P&L’s.
- Adequate understanding of HR and employment law.
- Demonstrated leadership and organisational skills.
- Ability to take charge, prioritise, and manage multiple people and projects independently.
- Effective, high-level oral and written communication skills.
- Results (KPI) orientated.
Desirable Experience:
- Practical knowledge of staffing business operations and management.
In return for joining us as an Account Manager
- Salary of up to £40,000, depending on experience
- 25 days annual leave, plus bank holidays
- 2 Press Pause Days (An opportunity to step back, breathe, and focus on your wellness — whatever that may look like)
- Access to free Financial Advice including Mortgages, and Savings
- Cyle2Work scheme
- Perkbox employee discounts
Next Steps
If you are interested in being considered for this opportunity, please apply with your CV highlighting your relevant skills in relation to the above criteria.
Regardless of the outcome of your application, all candidates will be contacted. If your application is successful, Vicky from our talent team will reach out to you within three working days to guide you through the next steps.
Should you have any questions, please feel free to reach out to Vicky from the Talent Team on 07787 412090.
Account Manager - Fixed Term Contract employer: People2.0
Contact Detail:
People2.0 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Fixed Term Contract
✨Tip Number 1
Familiarize yourself with the key metrics and KPIs that are important in client relationship management. Understanding how to measure client satisfaction and retention will help you demonstrate your value during the interview.
✨Tip Number 2
Research People 2.0 and their services thoroughly. Knowing their business model, especially in staffing and EOR/AOR solutions, will allow you to speak confidently about how you can contribute to their goals.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed client relationships or improved service delivery. Being able to share specific stories will showcase your skills effectively.
✨Tip Number 4
Network with current or former employees of People 2.0 on platforms like LinkedIn. Gaining insights from insiders can provide you with valuable information about the company culture and expectations for the Account Manager role.
We think you need these skills to ace Account Manager - Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your relevant skills and experiences that align with the Account Manager role. Focus on your client relationship management, consulting experience, and any knowledge of HR and employment law.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the position and how your background makes you a great fit. Mention specific achievements that demonstrate your ability to enhance client relationships and improve service delivery.
Highlight Key Skills: In your application, emphasize your leadership, organizational skills, and effective communication abilities. Provide examples of how you've successfully managed multiple projects or improved client satisfaction in previous roles.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your CV and cover letter as specified, and make sure to include any additional information that may be required. Double-check for any errors before submitting.
How to prepare for a job interview at People2.0
✨Understand the Company and Its Services
Before your interview, take some time to research People 2.0 and its role as a leader in workforce solutions. Familiarize yourself with their services, especially in client relationship management and support services, as this will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Prepare for Client Relationship Scenarios
Since the role involves enhancing client relationships, think of examples from your past experiences where you successfully managed client expectations or resolved conflicts. Be ready to discuss how you can apply these skills to improve client satisfaction at People 2.0.
✨Showcase Your Communication Skills
Effective communication is key for an Account Manager. Practice articulating your thoughts clearly and concisely. You might be asked to explain complex concepts, so being able to communicate effectively both orally and in writing will set you apart.
✨Demonstrate Your Results-Driven Mindset
The job description emphasizes a results-oriented approach. Prepare to discuss specific KPIs you've achieved in previous roles and how you plan to measure success in this position. This will show that you are aligned with the company's objectives and committed to delivering results.
