At a Glance
- Tasks: Lead a vibrant fitness community and manage daily studio operations.
- Company: Join the UK's first automated infrared fitness studio, J.I.M.
- Benefits: Competitive salary, unlimited free classes, and 28 days holiday.
- Other info: Dynamic work environment with real career growth opportunities.
- Why this job: Be the heartbeat of a community-focused fitness studio and make a real impact.
- Qualifications: 2+ years in management, strong community-building skills, and a passion for wellness.
The predicted salary is between 30000 - 34000 £ per year.
JOY IN MOVEMENT (J.I.M) is the UK’s first fully automated infrared fitness studio. We run 30-minute, low-impact classes in 40° heat, set to fresh DJ-produced beats, designed to help people sculpt, stretch, strengthen, and feel good in their bodies. We’ve been featured in Forbes and Time Out; our first studio is in Ecclesall Sheffield, with plans to roll out across the UK.
We’re looking for a Studio Manager to lead the floor and the community.
The Role
As Studio Manager you are the heartbeat of your J.I.M. You shape the energy members feel the moment they walk in, the community that keeps them coming back, and the systems that keep the studio running smoothly behind the scenes. You’ll wear a lot of hats — operations, marketing, hospitality, wellness ambassador — and you’ll love the variety.
This role owns four performance areas:
- Attract: grow local presence and build the lead pipeline.
- Convert: turn Free Pass leads into paying members.
- Retain: create consistent, fun, sticky community.
- Operate: uphold studio standards, systems, and compliance.
Reports To
General Manager; day-to-day performance, brand, systems, and employment matters. Weekly 1:1.
What You’ll Be Doing
Attract - Local Presence & Lead Generation
- Generate qualified leads through community outreach, local partnerships, and social media.
- Own your studio’s local social channels (Instagram, TikTok, Facebook): plan and shoot content, schedule posts, and engage daily with your community.
- Run local marketing campaigns and free trial promotions to drive new sign-ups.
- Partner with local businesses, wellness practitioners, and influencers to bring J.I.M into the wider community.
- Work with the J.I.M marketing team to keep brand voice consistent while letting your studio’s personality shine.
- Track and log every lead in the CRM.
Convert - Sales & Free Trial Management
- Move leads through the pipeline using the most appropriate channel (age and platform specific).
- Pre-call Free Trial members the day before their session and send an SMS reminder the morning of.
- Conduct post-class follow-up within 24 hours.
- Hit the 60% conversion target within 2.5 weeks of a member’s first class.
Retain - Member Experience & Community
- Be the face of the studio. Acknowledge every member on entry and greet by name as soon as you’re free.
- Know members by name and celebrate their milestones (birthdays, 100-class, transformations).
- Monitor weekly check-in patterns and proactively reach out to low-frequency members; re-engage anyone training less than twice a week.
- Curate occasional wellness events, workshops, and guest sessions such as recovery clinics, breathwork, nutrition talks, run club, book club.
- Address member feedback and resolve complaints with care, in line with J.I.M guidelines.
Operate - Studio Standards, Team & Systems
- Run the studio day-to-day: opening, closing, scheduling, cleanliness, equipment, lighting, and safety standards.
- Recruit, train, and manage your Studio Assistant. Set the tone and lead by example.
- Onboard new members with a full orientation.
- Manage bookings, memberships, payments, and access control via Hapana Core.
- Update Hapana Grow daily - log communications and update lead statuses.
- Process membership changes (upgrades, downgrades, pauses, cancellations) and handle failed payment retries.
- Monitor and troubleshoot CloudFit, Nightlife, lighting, and access control.
- Process member account deletion requests in line with UK GDPR (within 30 days).
How We’ll Measure Success
Attract, Convert, Retain, and Operate metrics are defined per area (e.g., new qualified leads per week, conversion target of 60%, net members growth, studio presentation, and data accuracy).
Operational Rhythms
- Daily: respond to leads, complete opening/closing, greet members, review no-shows and low check-in members.
- Weekly: update KPI tracker, post social content, clean up lead pipeline, review bookings and capacity, 1:1 with line manager.
- Monthly: analyse conversion rates, review retention trends, complete systems audit, set goals.
Systems & Tools
- Hapana Core — member management, bookings, payments, schedules, access.
- Hapana Grow — lead pipeline, sales tracking, prospect communication.
- J.I.M App — member self-service (front-line support sits with you).
- CloudFit — on-screen workout delivery.
- Nightlife — music streaming.
- Social Media — Instagram, TikTok, and Facebook for content and engagement.
Troubleshooting & Escalation
Handle yourself:
- Restart frozen systems (CloudFit, Nightlife, iPads).
- Check Wi-Fi connections.
- Remotely unlock doors when access fails.
- Retry failed payments after confirming details.
Escalate immediately:
- Member injuries or medical emergencies.
- Safety concerns or facility damage.
- System failures affecting operations.
- Serious complaints or legal threats.
- Any situation where the right action is unclear.
You’ll Thrive Here If You…
- Are a natural community-builder - people warm to you and stick around.
- Live and breathe wellness in some form (yoga, Pilates, hot fitness, recovery, nutrition).
- Can shoot, edit, and post a great Reel without breaking a sweat.
- Have 2+ years’ experience managing a studio, gym, retail space, hospitality venue, or similar customer-facing operation.
- Are organised, proactive, and comfortable owning KPIs - especially client retention.
- Love a varied day - front-of-house one minute, rotas the next, content after that.
- Are full of energy, warm, and bring real joy to your work.
What Success Looks Like
You know this role is working when members greet you by name, the pipeline is healthy and moving, conversions hit the target, net members grow month on month, the studio is clean and ready to impress, and members walk out feeling better than when they walked in.
The Good Stuff
- Salary: £30,000 to £34,000 per year, depending on experience.
- Hours: Full-time, 40 hours/week including evenings and weekends.
- Location: J.I.M Fitzwilliam, Rotherham.
- Holiday: 28 days including bank holidays.
- Unlimited free classes for you.
- Brand-new infrared studio kit and a beautiful space to work in.
- Real career growth - we’re scaling fast and we promote from within.
- A team that actually likes each other and a brand we’re proud of.
How to Apply
Send us a CV and a short note (or a 60-second video and a reel that you’ve edited) telling us why you’d be brilliant at this. Bonus points if you tell us about a community you’ve built or a moment you turned a member into a regular. Email: unitedkingdom@joyinmovement.uk Subject line: Studio Manager, [Your Name]
Studio Manager - Fitzwilliam employer: People
At JOY IN MOVEMENT, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. As the Studio Manager at our state-of-the-art infrared fitness studio in Rotherham, you'll enjoy unlimited free classes, a competitive salary, and real opportunities for career growth as we expand across the UK. Join a passionate team that values community-building and wellness, where your contributions will be recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Studio Manager - Fitzwilliam
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like People.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If People is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like People, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Studio Manager - Fitzwilliam
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at People
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at People.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at People.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know People's Clientele
Since it's a full-time gig, understanding the specific clientele People caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
