At a Glance
- Tasks: Lead people operations for multiple clients, ensuring smooth project delivery and exceptional service.
- Company: Join People Station, a consultancy helping ambitious founders build high-performing organisations.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Be part of a growing consultancy at an exciting stage, shaping the future of client operations.
- Why this job: Gain diverse experience across various businesses while making a real impact on their growth.
- Qualifications: 5+ years in HR or People Operations with hands-on experience in employee relations.
The predicted salary is between 40000 - 50000 £ per year.
People Operations Lead
Raynes Park/Wimbledon, London (Hybrid)
Full Time | Initial 12-Month Fixed Term Contract
£40,000 - £50,000 (depending on experience)
Join People Station. At People Station, we help ambitious founders build high-performing organisations. We partner with scaling businesses navigating rapid growth, acquisitions, organisational change and performance challenges. Our role is to bring clarity, structure and confidence through change by building the people infrastructure that makes growth possible.
We're growing and looking for a Client People Operations Lead to become the operational backbone of our client delivery team. This is an opportunity to work directly with founders and leadership teams across a portfolio of growing businesses, gaining exposure to a breadth of experiences that would take years to accumulate within a single organisation.
The Opportunity
This is not a traditional in-house HR role. You'll become the day-to-day People lead across a portfolio of clients, ensuring projects move forward, actions get completed and clients receive an exceptional service. One day you may be supporting a manager through a performance issue. The next you could be implementing a new onboarding process, coordinating recruitment activity, improving workflows or supporting an acquisition integration project.
What You'll Be Doing
- Client Delivery & Relationship Management
- Act as the primary operational contact for a portfolio of client accounts
- Build trusted relationships with managers and employees
- Identify risks, issues and opportunities before they become problems
- Ensure clients receive a proactive rather than reactive service
- People Operations
- Coordinate onboarding, probation reviews and offboarding processes
- Support payroll, benefits and people administration activities
- Maintain HR systems and ensure data accuracy
- Ensure compliance and documentation standards are maintained
- Employee Relations
- Support managers with performance, absence, conduct and grievance matters
- Provide practical and commercially-focused HR guidance
- Escalate higher-risk cases when appropriate
- Recruitment & Talent
- Coordinate recruitment activity across multiple client accounts
- Support job descriptions, advertising and interview processes
- Projects & Continuous Improvement
- Support HRIS implementations and process improvements
- Contribute to performance management and engagement initiatives
- Support acquisition and integration projects
- Help build a repeatable delivery model that enables People Station to scale
We're not looking for a traditional HR administrator. We're also not looking for someone who only enjoys strategic HR. Enjoy building systems and improving ways of working. Take pride in delivering high-quality work consistently. Enjoy helping others succeed. The sweet spot is someone who can build a brilliant process, maintain exceptional attention to detail and then confidently sit with a founder to help solve a people challenge. We're looking for someone who loves getting the ducks in a row but can also build trusted relationships with clients and managers.
Requirements
- 5+ years' experience in HR or People Operations
- Experience supporting managers across a range of people matters
- Experience managing employee relations cases
- Experience within SMEs, scale-ups or growing businesses
- Experience with HR systems and process improvement
- A standalone HR Manager looking for broader exposure
- A People Manager who enjoys being hands-on
- An experienced HR Advisor ready for their next step
This is an opportunity to join a growing consultancy at an exciting stage of its journey. You'll work alongside ambitious founders, leadership teams and scaling businesses, helping them solve real-world challenges and build high-performing organisations. You'll have genuine ownership, exposure to a wide variety of situations and the opportunity to help shape how we grow. Most importantly, you'll play a key role in helping us build something exceptional.
Senior Local Operations Team Lead in London employer: People Station
At People Station, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. Located in the vibrant area of Raynes Park/Wimbledon, London, we offer our employees the unique opportunity to work closely with ambitious founders and leadership teams across various growing businesses, ensuring continuous professional development and exposure to diverse challenges. With a focus on employee growth, we provide a supportive environment where innovative ideas are encouraged, and every team member plays a vital role in shaping our success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Local Operations Team Lead in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at People Station!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at People Station.
We think you need these skills to ace Senior Local Operations Team Lead in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at People Station. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to People Station and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at People Station. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to People Station's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at People Station
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with People Station.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at People Station will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact People Station and how you would contribute to adapting HR strategies.
