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- Tasks: Join our team to set up and refresh laptops for a major tech rollout.
- Company: People Source Consulting Ltd, specialists in technology recruitment across various sectors.
- Benefits: Immediate start, hands-on experience, and the chance to work in a dynamic environment.
- Why this job: Perfect for tech enthusiasts wanting to gain practical IT support experience while making an impact.
- Qualifications: Previous IT support experience and strong attention to detail are essential.
- Other info: SC Clearance is required; this role is onsite in Aberdeen.
The predicted salary is between 24000 - 36000 £ per year.
Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.
Key Responsibilities:
- Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
- Login to systems using contractor-provided devices under guidance and supervision.
- Perform hands-on laptop refresh activities following the defined project processes.
- Collect Legacy devices from users and issue new devices based on the migration schedule.
- Ensure accurate device tracking - handover and collect the correct number of units daily.
- Update all steps in the Contractor's workflow management system with precision.
- Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
- Carry out daily manual stock checks and communicate findings to site leadership.
- Prepare collected devices for return - package using original boxes, label per Designation Rules ('Disposal' or 'Refurbishment').
- Secure all devices and equipment in onsite storage at the end of each day.
Skills & Requirements:
- Previous experience in IT support, deployment, or refresh projects.
- Strong attention to detail and ability to follow strict processes.
- Good communication and reporting skills.
- Ability to work independently and within a team.
- Physically able to move equipment between locations safely.
IT Support, 2nd Line Support, Laptop, Refresh,Desktop employer: People Source Consulting Ltd
Contact Detail:
People Source Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support, 2nd Line Support, Laptop, Refresh,Desktop
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Understanding the processes involved in laptop refresh activities will give you an edge during discussions.
✨Tip Number 2
Highlight any previous experience you have in IT support or deployment projects. Be ready to discuss specific examples of how you've successfully managed similar tasks in the past.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions about the role and the project. This shows your proactive nature and genuine interest in ensuring a smooth operation.
✨Tip Number 4
If possible, connect with current or former employees on professional networking sites. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace IT Support, 2nd Line Support, Laptop, Refresh,Desktop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and deployment projects. Emphasise any previous roles where you handled laptop refresh activities or worked with end-user devices.
Craft a Strong Cover Letter: Write a cover letter that showcases your attention to detail and ability to follow processes. Mention specific examples from your past experiences that demonstrate your skills in communication and reporting.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as your ability to work independently, your physical capability to move equipment, and your experience with workflow management systems.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at People Source Consulting Ltd
✨Know Your Tech
Brush up on your technical knowledge related to laptop setups and refresh processes. Be prepared to discuss any previous experience you have in IT support or deployment projects, as this will show your familiarity with the role.
✨Demonstrate Attention to Detail
Since the job requires strict adherence to processes, be ready to provide examples of how you've successfully followed detailed instructions in past roles. Highlighting your meticulous nature can set you apart from other candidates.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical issues or reporting problems. This will demonstrate your ability to work well within a team and with site leadership.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've handled challenges in previous IT roles. Think of specific examples where you identified a problem and took steps to resolve it, as this will showcase your proactive approach and ability to escalate issues appropriately.
