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- Tasks: Assist customers and ensure their satisfaction with our services.
- Company: Join a supportive team at a well-established company in Maidstone.
- Benefits: Enjoy free parking, flexible hours, and a friendly work environment.
- Why this job: Perfect for those seeking part-time work with growth opportunities.
- Qualifications: Previous customer service experience and good communication skills required.
- Other info: Ongoing training and support provided to help you succeed.
The predicted salary is between 15249 - 15249 £ per year.
CUSTOMER SERVICE ADVISOR – PART TIME 3 DAYS PER WEEK BETWEEN MONDAY – FRIDAY WORKING 21 HOURS PER WEEK – THE DAYS ARE FLEXIBLE ANNUAL SALARY OF £15249.89 What\’s in it for me? People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone, Kent on a permanent PART TIME basis. This is a fantastic opportunity offering an amazing annual salary and room to grow and progress. What are the benefits? Permanent position Free parking Friendly supportive team Modern working environment Day to Day Duties To liaise with customers on all aspects of the business of the organisation to ensure customer satisfaction and a high-quality service are maintained at all times Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the organisation Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the customer service guidelines and standing financial instructions Identify customers\’ unsatisfied lines and action in accordance with individual customer requirements Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments Liaise with customers and manage return requests, making decisions on the time-scale, value, suitability and possible reallocation of the same, within customer service guidelines Investigate missing orders and where necessary authorise customer credit\’s or declines within a given limit Develop the relationship and lines of communication between the organisation and customers Advise customers of suitable alternative products and place orders where necessary on their behalf Support inventory in managing all stock levels by targeting and contacting potential customers Essential Skills PC literate Previous customer service experience is essential ideally in an office environment Work on own initiative Problem solving Good communication Good planning and organisation Confidence Pleasant, helpful attitude to all internal and external customers Desirable Experience GCSE/O Level English or equivalent desirable Training Training is provided and ongoing support throughout Apply This client values its workers and provides an excellent work environment If you are looking for high-paying, reliable work, click below to apply today or get in touch with our recruitment team to find out more People Solutions do not charge any of their candidates any fees or request deposits at any stage of the recruitment process TPBN1_UKTJ
Customer Service Advisor (Part Time) employer: People Solutions
Contact Detail:
People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part Time)
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for can help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations, as this will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the role and the company culture. Plus, it gives you a chance to see if it's the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Customer Service Advisor (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention your problem-solving skills and pleasant attitude, as these are key for us.
Be Clear and Concise: When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your experiences and skills.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy, and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at People Solutions
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you resolved a customer issue or went above and beyond to ensure satisfaction. This will demonstrate your problem-solving abilities and pleasant attitude.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Questions like 'How do you handle difficult customers?' or 'Can you describe a time when you had to manage multiple tasks?' are likely to come up. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.