Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and help improve customer experiences.
- Company: Join a respected financial services organisation with a supportive culture.
- Benefits: Competitive salary, genuine career progression, ongoing training, and a collaborative environment.
- Why this job: Make a real impact in the community while building a long-term career.
- Qualifications: Previous customer service experience and strong communication skills.
- Other info: Full training provided with excellent development opportunities.
The predicted salary is between 20000 - 26000 £ per year.
People Solutions are currently recruiting for a Customer Service Advisor (Branch Based) to join our well-established client based in Wilmslow on a full-time, permanent basis. This is a fantastic opportunity to join a respected organisation within the Financial Services industry, offering genuine long-term career progression and development.
Shifts
- Monday to Friday: 9:00am – 4:30pm
- 1 in 2 Saturdays: 9:00am – 12:00pm
Rates of Pay
- £23,000 per annum
Benefits
- Genuine progression opportunities
- Supportive and collaborative working environment
- Ongoing training and development
- Opportunity to build a long-term career within financial services
- Ability to contribute ideas and influence customer experience improvements
Day-to-Day Duties
- Deliver a consistently high level of customer service in a branch-based environment
- Build and maintain strong knowledge of products and services
- Retain existing customer balances and identify opportunities to attract new business
- Generate leads and contribute to wider business growth
- Identify and support customers with potentially vulnerable circumstances in line with policy and guidance
- Proactively contribute ideas to improve customer experience, processes, and standards
- Represent the business positively within the local community
- Work collaboratively as part of the wider group, sharing best practice
Essential Skills
- Previous experience in a customer service role
- Ability to pass a credit check (Financial Services requirement – FCA guidelines)
- Experience working within a financial services environment
- Strong attention to detail and organisational skills
- Excellent communication and interpersonal skills
- Confident problem solver with a proactive approach
- Ability to work within policies, procedures, and regulatory frameworks
- Strong team player with a willingness to learn and develop
Desirable Experience
- Experience in a branch or counter-based environment handling face-to-face customer queries
- Exposure to regulated environments with an understanding of compliance and fair customer outcomes
- Experience identifying customer needs and signposting appropriate products or services
- Experience supporting vulnerable customers in line with policy and guidance
Training Provided
- Full training provided with ongoing development and support
If you are ready to take on this exciting opportunity as a Customer Service Advisor, apply today and a member of our recruitment team will be in touch. People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.
Customer Service Advisor in Alderley Edge employer: People Solutions
Contact Detail:
People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Alderley Edge
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially with vulnerable customers. Being prepared will boost your confidence and demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Advisor in Alderley Edge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant financial services experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Advisor role. Share specific examples of how you've delivered excellent customer service in the past.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role and the company shine through. It helps us get a sense of who you are beyond your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly!
How to prepare for a job interview at People Solutions
✨Know Your Stuff
Make sure you have a solid understanding of the financial services industry and the specific products your potential employer offers. Brush up on common customer service scenarios and think about how you would handle them.
✨Showcase Your Experience
Prepare to discuss your previous customer service roles in detail. Highlight any experience you've had in a branch or counter-based environment, especially if it involved face-to-face interactions with customers.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've successfully resolved customer issues in the past. Think about times when you identified customer needs and provided solutions, particularly for vulnerable customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions that show your interest in the role and the company. Inquire about their approach to customer experience improvements or how they support ongoing training and development.
