At a Glance
- Tasks: Be the first point of contact for customers and handle enquiries with professionalism.
- Company: Join a well-established client in Lichfield with a supportive team culture.
- Benefits: Enjoy a competitive salary, free parking, and no weekend shifts.
- Other info: Full training provided to help you succeed in a fast-paced environment.
- Why this job: Kickstart your career with immediate starts and long-term growth opportunities.
- Qualifications: Experience in customer service or administration is essential.
The predicted salary is between 29000 - 29000 £ per year.
People Solutions are currently recruiting for a Customer Service Administrator to join our well-established client based in Lichfield. This is a fantastic opportunity offering £29,000 per annum, Monday to Friday working, immediate starts available and genuine opportunities for long-term career progression.
Suitable for candidates with experience as Customer Service Administrator, Customer Service Advisor, Sales Administrator, Office Administrator, Sales Support Administrator, Service Coordinator or Customer Support Administrator.
Shifts: Monday to Friday 09:00 - 17:00
Rates of Pay: £29,000 per annum
Benefits:
- Immediate starts available
- Monday to Friday working - no weekends
- Competitive salary of £29,000 per annum
- Free on-site parking
- Friendly and supportive team environment
- Long-term career opportunities
Day-to-Day Duties:
- Acting as the first point of contact for customers via telephone and email
- Processing customer enquiries, orders and requests accurately
- Providing updates on orders, deliveries and service queries
- Liaising with internal departments to ensure customer requirements are met
- Maintaining accurate customer records and updating internal systems
- Preparing quotations, documentation and general administration
- Resolving customer issues professionally and efficiently
- Delivering a consistently high level of customer service at all times
Essential Skills:
- Previous experience within a customer service or administration role
- Excellent written and verbal communication skills
- Strong organisational skills with excellent attention to detail
- Confident using Microsoft Office and internal computer systems
- Ability to prioritise workloads and work within a fast-paced environment
- Professional, positive and customer-focused approach
Desirable Experience:
- Previous experience within a customer service, sales administration, service coordination or office administration role would be advantageous
Training Provided: Full training provided on internal systems and processes.
If you are ready to take the next step in your career, apply today by clicking below. People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.
Customer Service Administrator in Stafford employer: People Solutions Group Limited
Join a dynamic and supportive team in Wigan as a Chemical Manufacturing Operative, where you will benefit from stable working hours, ongoing training, and ample opportunities for career growth within a specialist environment. With a focus on employee development, you will receive full training and support, enjoy paid breaks, and have access to free onsite parking, making this an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
People Solutions Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Stafford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at People Solutions Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like People Solutions Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Stafford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to People Solutions Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at People Solutions Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at People Solutions Group Limited!
How to prepare for a job interview at People Solutions Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
