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- Tasks: Help customers with inquiries and resolve issues in a friendly, efficient manner.
- Company: Join a well-established company in Maidstone with a supportive team culture.
- Benefits: Enjoy weekly pay, a modern work environment, and potential for permanent employment.
- Why this job: Great opportunity for growth in a positive atmosphere while making a real impact on customer satisfaction.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This role starts as temporary but has the potential to become permanent after four weeks.
Role Summary We have a great opportunity for an experienced Customer Service Advisor , to work on site Monday to Friday, 37.5 hours per week . This is a fast-paced environment, with new exciting challenges every day. Our client prides itself on the great teamwork within the team. SALARY – £23,000 – 25,000 Shift start times available – 08:00 – 17:00 Available rota\’s but not limited to – Monday – Friday Benefits Regular work and job security Excellent rates of pay Pension scheme K ey responsibilities Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the Organisation . Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines and Standing Financial Instructions Identify customers\’ unsatisfied lines and action in accordance with individual customer requirements. Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments. Liaise with customers and manage return requests, making decisions on the timescale, value, suitability and possible reallocation of the same, within Customer Service guidelines. Investigate missing or…
Customer Service Advisor employer: H&G Recruitment Solutions Careers
Contact Detail:
H&G Recruitment Solutions Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research our company culture and values. Understanding what we stand for will allow you to align your answers with our expectations and show that you're a great fit for the team.
✨Tip Number 3
Prepare examples from your past experiences where you successfully resolved customer issues. Being able to share specific stories will highlight your capabilities and make you memorable.
✨Tip Number 4
Practice your communication skills, as they are crucial for this role. Clear and effective communication will not only help you in the interview but also in your day-to-day responsibilities.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Provide specific examples of how you've handled customer inquiries or resolved issues in a timely manner.
Showcase Your Communication Skills: Since the role involves liaising with customers and managing their requests, make sure to highlight your strong communication skills. Use clear and concise language in your application to demonstrate this.
Express Your Interest in Growth: Mention your enthusiasm for the opportunity to grow and progress within the company. This shows that you are not only interested in the temporary position but also in a long-term career with the organization.
How to prepare for a job interview at H&G Recruitment Solutions Careers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarize yourself with the day-to-day duties mentioned in the job description, such as handling enquiries and resolving customer issues.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers, be prepared to demonstrate your communication skills. Practice answering common customer service scenarios clearly and confidently.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, like dealing with an unhappy customer or managing return requests. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Teamwork Experience
This position is within a friendly team environment, so be ready to discuss your experience working in teams. Share examples of how you've collaborated with others to achieve common goals.
