At a Glance
- Tasks: Manage traffic operations, ensuring efficient and profitable job execution.
- Company: Dynamic courier business with over 20 years of experience.
- Benefits: Competitive salary, on-call bonus, and opportunities for career growth.
- Other info: Hands-on role with real-time problem-solving and team leadership opportunities.
- Why this job: Join a fast-paced environment where your contributions are visible and impactful.
- Qualifications: Experience in B2B transport and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Keen to join a courier business where speed, standards and accountability aren't just words on a wall? We are a nationwide B2B same-day, time-critical courier operation with over 20 years in business. We're owner-managed which means decisions happen quickly, standards are visible, and the people who deliver results get noticed. As a result of ongoing growth, we are looking for an experienced Senior Operations Controller to join our team.
This is a hands-on, controller position, where you will bridge the gap between the Logistics Team Manager and our skilled logistics team.
Responsibilities include:
- A hands-on traffic management role in a busy traffic operation, ensuring jobs are executed efficiently, accurately, and profitably.
- Making real-time decisions on routing, allocation, and capacity.
- Prioritising time-critical and high-value bookings without dropping service standards.
- Own the full booking lifecycle from enquiry to delivery.
- Resolve service issues fast or escalate when needed.
- Help build and develop a reliable core Driver pool which matches business demand.
- Take responsibility for driver recruitment and onboarding (self-employed Drivers), ensuring quality and compliance.
- Build strong relationships with top performing Drivers to improve retention.
- Plan Driver coverage across key locations and peak times.
- Support and guide colleagues in a live operational environment.
- Deputise for the Logistics Manager when needed.
- Lead by example, demonstrating accountability, responsiveness, and continuous improvement.
Applicants must have:
- Experience in a busy B2B transport/traffic office or courier provider is essential.
- Solid understanding of live logistics operations and Driver coordination.
- Background supporting or leading a team in a similar fast-paced environment.
- Exposure to driver management, recruitment, or onboarding.
- Confident on the phone and email with customers.
- Experience with TMS and dispatch systems.
The qualities which matter include:
- Calm and solutions-focused when pressure hits.
- Strong communicator - customers, colleagues, Drivers.
- Organised, responsive, detail oriented.
- Proactive with genuine ownership and accountability.
- Leads by example.
Being honest, this is not a back-office or hands-off management role. It's fast-moving. Priorities shift. Service is everything. If you prefer a slower pace, rigid structure, or minimal change this probably isn't the right fit. If you thrive on pace, problem-solving, and making things happen in real time, and are happy to take part in the team one week in 4/5 on-call rota to cover our clients' extended operating hours 6-10 pm & 6-8 am (£2k top up in basic salary), they would love to hear from you.
Why join our client:
- Visible - Owner-managed means your work matters and gets seen.
- Meaningful - Deliver high-quality, time-critical logistics every day.
- Real development - To build genuine team management experience in a live environment.
- Growth opportunity - As they grow, so do your opportunities to progress.
Senior Operations Controller - Transport in Liverpool employer: People Puzzles
Join a dynamic courier business where your contributions are recognised and valued in a fast-paced environment. With a strong focus on accountability and high standards, we offer meaningful work that directly impacts our clients' success. Our owner-managed structure fosters a culture of visibility and rapid decision-making, providing ample opportunities for personal and professional growth as we continue to expand.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Controller - Transport in Liverpool
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to logistics and operations. Think about real-life scenarios where you’ve solved problems or improved processes. They’ll love hearing about your hands-on experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the fast-paced world of logistics.
We think you need these skills to ace Senior Operations Controller - Transport in Liverpool
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your experience in busy B2B transport or courier operations. We want to see how you've handled real-time decisions and managed logistics effectively, so don’t hold back on those details!
Be Personable:Since communication is key in this role, let your personality shine through in your application. We’re looking for someone who can connect with customers, colleagues, and drivers, so a friendly tone can go a long way!
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor your application to reflect the specific skills and qualities mentioned in the job description. Show us why you’re the perfect fit for our fast-paced environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at People Puzzles
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of live logistics operations and driver coordination. Be ready to discuss specific scenarios where you've successfully managed time-critical bookings or resolved service issues quickly. This will show that you understand the fast-paced nature of the role.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've handled pressure in previous roles. Think about times when priorities shifted unexpectedly and how you adapted. Highlight your calm, solutions-focused approach to demonstrate that you can thrive in a dynamic environment.
✨Showcase Your Communication Skills
Since this role involves liaising with customers, colleagues, and drivers, practice articulating your thoughts clearly. You might be asked to role-play a scenario where you need to communicate effectively under pressure, so be ready to showcase your strong communication skills.
✨Emphasise Your Leadership Qualities
Even if you're not in a formal leadership position, think of ways you've led by example in past roles. Discuss how you've supported and guided team members, especially in a live operational environment. This will highlight your proactive nature and accountability, which are key for this position.
