At a Glance
- Tasks: Manage traffic operations and ensure efficient, accurate job execution.
- Company: Dynamic courier business with over 20 years of experience.
- Benefits: Competitive salary, on-call bonus, and opportunities for career growth.
- Other info: Join a hands-on team and thrive in a dynamic, owner-managed culture.
- Why this job: Make a real impact in a fast-paced environment where your work is valued.
- Qualifications: Experience in B2B transport and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Keen to join a courier business where speed, standards and accountability aren't just words on a wall? We are a nationwide B2B same-day, time-critical courier operation with over 20 years in business. We're owner-managed which means decisions happen quickly, standards are visible, and the people who deliver results get noticed.
As a result of ongoing growth, we are looking for an experienced Senior Operations Controller to join our team. This is a hands-on, controller position, where you will bridge the gap between the Logistics Team Manager and our skilled logistics team.
Responsibilities include:
- A hands-on traffic management role in a busy traffic operation, ensuring jobs are executed efficiently, accurately, and profitably.
- Making real-time decisions on routing, allocation, and capacity.
- Prioritising time-critical and high-value bookings without dropping service standards.
- Own the full booking lifecycle from enquiry to delivery.
- Resolve service issues fast or escalate when needed.
- Help build and develop a reliable core Driver pool which matches business demand.
- Take responsibility for driver recruitment and onboarding (self-employed Drivers), ensuring quality and compliance.
- Build strong relationships with top performing Drivers to improve retention.
- Plan Driver coverage across key locations and peak times.
- Support and guide colleagues in a live operational environment.
- Deputise for the Logistics Manager when needed.
- Lead by example, demonstrating accountability, responsiveness, and continuous improvement.
Applicants must have:
- Experience in a busy B2B transport/traffic office or courier provider is essential.
- Solid understanding of live logistics operations and Driver coordination.
- Background supporting or leading a team in a similar fast-paced environment.
- Exposure to driver management, recruitment, or onboarding.
- Confident on the phone and email with customers.
- Experience with TMS and dispatch systems.
The qualities which matter include:
- Calm and solutions-focused when pressure hits.
- Strong communicator with customers, colleagues, and Drivers.
- Organised, responsive, detail-oriented.
- Proactive with genuine ownership and accountability.
- Leads by example.
Being honest, this is not a back-office or hands-off management role. It's fast-moving. Priorities shift. Service is everything. If you prefer a slower pace, rigid structure, or minimal change this probably isn't the right fit. If you thrive on pace, problem-solving, and making things happen in real time, and are happy to take part in the team one week in 4/5 on-call rota to cover our clients' extended operating hours 6-10 pm & 6-8 am (£2k top up in basic salary), they would love to hear from you.
Why join our client:
- Visible - Owner-managed means your work matters and gets seen.
- Meaningful - Deliver high-quality, time-critical logistics every day.
- Real development - To build genuine team management experience in a live environment.
- Growth opportunity - As they grow, so do your opportunities to progress.
Locations
Senior Operations Controller - Transport in Cheshire, Warrington employer: People Puzzles
Join a dynamic courier business where your contributions are recognised and valued in a fast-paced environment. With a strong focus on accountability and high standards, we offer meaningful work that directly impacts our clients' success. Our owner-managed structure fosters a culture of visibility and rapid decision-making, while providing ample opportunities for personal and professional growth as we continue to expand.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Controller - Transport in Cheshire, Warrington
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you’ve solved problems or made quick decisions under pressure. They want to see how you handle real-time challenges.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a thank-you email. Mention something specific from your conversation to remind them of your chat and keep you fresh in their minds.
We think you need these skills to ace Senior Operations Controller - Transport in Cheshire, Warrington
Some tips for your application 🫡
Show Your Passion for Logistics:When writing your application, let us see your enthusiasm for the logistics industry. Share specific examples of how you've thrived in fast-paced environments and tackled challenges head-on. We want to know why you're excited about joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to highlight your relevant experience and skills. We appreciate clarity, especially in a role that demands quick decision-making and effective communication.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience in B2B transport and any hands-on roles you've had. Show us how your background aligns with our needs, especially in driver management and logistics operations.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it makes the process smoother for both of us!
How to prepare for a job interview at People Puzzles
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of logistics operations and driver coordination. Familiarise yourself with common challenges in a busy B2B transport environment, as well as the tools like TMS and dispatch systems that are used. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved service issues or made quick decisions under pressure. Highlighting your calm and solutions-focused approach will resonate well with the interviewers, especially since this role demands real-time problem-solving.
✨Emphasise Team Leadership Experience
Since this position involves supporting and guiding colleagues, be ready to discuss your experience in leading teams. Share specific instances where you've motivated others or improved team performance, as this will illustrate your ability to lead by example and foster a strong team dynamic.
✨Demonstrate Your Communication Skills
As a Senior Operations Controller, you'll need to communicate effectively with customers, colleagues, and drivers. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider preparing a few scenarios where your communication made a significant impact, as this will showcase your strong interpersonal skills.
