At a Glance
- Tasks: Manage traffic operations, ensuring efficient and profitable job execution.
- Company: Dynamic courier business with over 20 years of experience.
- Benefits: Competitive salary, on-call bonus, and opportunities for career growth.
- Other info: Hands-on role with real-time problem-solving and dynamic challenges.
- Why this job: Join a fast-paced environment where your contributions are visible and impactful.
- Qualifications: Experience in B2B transport and strong team leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Keen to join a courier business where speed, standards and accountability aren’t just words on a wall? We are a nationwide B2B same-day, time-critical courier operation with over 20 years in business. We’re owner-managed which means decisions happen quickly, standards are visible, and the people who deliver results get noticed. As a result of ongoing growth, we are looking for an experienced Senior Operations Controller to join our team.
This is a hands-on, controller position, where you will bridge the gap between the Logistics Team Manager and our skilled logistics team.
Responsibilities include:
- A hands-on traffic management role in a busy traffic operation, ensuring jobs are executed efficiently, accurately, and profitably.
- Making real-time decisions on routing, allocation, and capacity.
- Prioritising time-critical and high-value bookings without dropping service standards.
- Own the full booking lifecycle from enquiry to delivery.
- Resolve service issues fast or escalate when needed.
- Help build and develop a reliable core Driver pool which matches business demand.
- Take responsibility for driver recruitment and onboarding (self-employed Drivers), ensuring quality and compliance.
- Build strong relationships with top performing Drivers to improve retention.
- Plan Driver coverage across key locations and peak times.
- Support and guide colleagues in a live operational environment.
- Deputise for the Logistics Manager when needed.
- Lead by example, demonstrating accountability, responsiveness, and continuous improvement.
Applicants must have:
- Experience in a busy B2B transport/traffic office or courier provider is essential.
- Solid understanding of live logistics operations and Driver coordination.
- Background supporting or leading a team in a similar fast-paced environment.
- Exposure to driver management, recruitment, or onboarding.
- Confident on the phone and email with customers.
- Experience with TMS and dispatch systems.
The qualities which matter include:
- Calm and solutions-focused when pressure hits.
- Strong communicator with customers, colleagues, Drivers.
- Organised, responsive, detail oriented.
- Proactive with genuine ownership and accountability.
- Leads by example.
Being honest, this is not a back-office or hands-off management role. It’s fast-moving. Priorities shift. Service is everything. If you prefer a slower pace, rigid structure, or minimal change this probably isn’t the right fit. If you thrive on pace, problem-solving, and making things happen in real time, and are happy to take part in the team one week in 4/5 on-call rota to cover our clients extended operating hours 6-10 pm & 6-8 am (£2k top up in basic salary), they would love to hear from you.
Why join our client:
- Visible Owner-managed means your work matters and gets seen.
- Meaningful Deliver high-quality, time-critical logistics every day.
- Real development To build genuine team management experience in a live environment.
- Growth opportunity As they grow, so do your opportunities to progress.
Locations
Senior Operations Controller - Transport in Cheshire, Chester employer: People Puzzles
Join a dynamic courier business where your contributions are recognised and valued in a fast-paced environment. With a strong focus on accountability and high standards, we offer meaningful work that directly impacts our clients' success. Our owner-managed structure ensures quick decision-making and ample opportunities for personal and professional growth, making this an ideal place for those who thrive on challenges and seek to develop their skills in logistics operations.
