At a Glance
- Tasks: Support CRM initiatives and enhance customer experience in the automotive industry.
- Company: Join a leading automotive MNC with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and clear career progression.
- Other info: Fast-paced team environment with opportunities for professional growth.
- Why this job: Make a real impact by improving customer engagement and satisfaction in a dynamic environment.
- Qualifications: Diploma in Business or Marketing, with 1-3 years of customer-facing experience.
The predicted salary is between 30000 - 40000 € per year.
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Responsibilities:
- CRM & Customer Experience
- Support planning and execution of CRM initiatives to improve customer engagement and satisfaction.
- Manage Customer Feedback Management (CFM) processes: acknowledge cases promptly, coordinate follow-up with stakeholders, and ensure timely case closure.
- Handle customer complaints, low survey scores, and escalated cases professionally and according to SOP.
- Identify service gaps, implement improvement actions, and conduct regular showroom and service‑centre checks.
- Ownership Benefits Program
- Administer and lead ownership benefits programs, ensuring timely submission of signups to partners.
- Explore new partnership opportunities to enhance program offerings.
- CRM Activity Management
- Execute CRM activities for multiple brands in alignment with Vantage Automotive and brand CI requirements across sales and aftersales.
- Serve as the guardian of the CRM Salesforce system, ensuring data integrity and generating business intelligence.
- Customer Communication
- Manage customer email channels, ensuring timely and professional responses.
- Disseminate feedback and correspondence to relevant internal stakeholders and principals.
- Data & Analytics
- Maintain customer database accuracy, ensuring compliance with PDPA.
- Create weekly and monthly reports to analyze service levels, NPS performance, customer feedback trends, and business funnel performance.
- Process & Systems
- Work closely with Business Process Owners to optimize workflows, technology, and customer‑centric processes.
- Review and improve customer-related processes using CRM and IT tools.
- Support marketing administration, customer service initiatives, and events.
- Perform ad‑hoc tasks as required.
Requirements:
- Diploma in Business, Marketing, or equivalent fields.
- 1 to 3 years of customer‑facing experience, preferably in CRM, customer service, or automotive-related roles.
- Experience using data analytics tools, including strong proficiency in Microsoft Excel.
- Strong communication skills, both written and verbal, with the ability to engage customers professionally.
- Good initiative and strong follow‑through to ensure timely completion of tasks.
- Effective planning and organizing skills with attention to detail.
- Ability to work effectively as a team player in a fast‑paced environment.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits. Kindly email your resume in a detailed Word/pdf format to *********@peopleprofilers.com. We regret that only shortlisted candidates will be notified.
Automotive CRM & Customer Experience Specialist in London employer: People Profilers
As an Automotive MNC, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. With a clear progression path and a comprehensive benefits programme, our team members enjoy a supportive environment where their contributions to customer engagement and satisfaction are valued. Located in a vibrant area, we offer unique opportunities for collaboration and innovation, making us an excellent employer for those seeking meaningful and rewarding careers in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive CRM & Customer Experience Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those working in CRM and customer experience roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous work in customer engagement and CRM initiatives. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to customer service and CRM. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Automotive CRM & Customer Experience Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Automotive CRM & Customer Experience Specialist role. Highlight your relevant experience in CRM and customer service, and don’t forget to showcase your data analytics skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how your background aligns with our needs. Keep it engaging and professional – we love a good story that connects your experience to our mission.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and double-check for any typos or grammatical errors. We appreciate attention to detail, so let’s see that in your application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your documents!
How to prepare for a job interview at People Profilers
✨Know Your CRM Inside Out
Make sure you’re familiar with CRM systems, especially Salesforce, as it’s a key part of the role. Brush up on how to manage customer data and generate reports, so you can confidently discuss your experience and how you can contribute to improving customer engagement.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or low survey scores in the past. Highlight your ability to follow processes and ensure timely case closures, as this will demonstrate your professionalism and commitment to customer satisfaction.
✨Be Data Savvy
Since the role involves data analytics, be ready to talk about your experience with tools like Microsoft Excel. Bring examples of how you've used data to identify service gaps or improve customer experiences, as this will show your analytical skills and attention to detail.
✨Engage with the Brand
Research the automotive brand you'll be working with and understand their values and customer base. This will help you tailor your responses during the interview and show that you're genuinely interested in contributing to their CRM initiatives.
