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- Tasks: Support CRM initiatives to boost customer engagement and satisfaction in the automotive sector.
- Company: Join a leading automotive company focused on enhancing customer experiences.
- Benefits: Enjoy competitive pay, growth opportunities, and a dynamic work environment.
- Other info: Fast-paced team environment with opportunities for professional development.
- Why this job: Make a real difference in customer satisfaction while working with innovative automotive solutions.
- Qualifications: Diploma in Business or Marketing; 1-3 years in customer service or CRM roles.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Responsibilities
- Support planning and execution of CRM initiatives to improve customer engagement and satisfaction.
- Manage Customer Feedback Management (CFM) processes: acknowledge cases promptly, coordinate follow‑up with stakeholders, and ensure timely case closure.
- Handle customer complaints, low survey scores, and escalated cases professionally and according to SOP.
- Identify service gaps, implement improvement actions, and conduct regular showroom and service‑centre checks.
- Administer and lead ownership benefits programs, ensuring timely submission of signups to partners; explore new partnership opportunities to enhance program offerings.
- Execute CRM activities for multiple brands in alignment with Vantage Automotive and brand CI requirements across sales and aftersales.
- Serve as the guardian of the CRM Salesforce system, ensuring data integrity and generating business intelligence.
- Manage customer email channels, ensuring timely and professional responses; disseminate feedback and correspondence to relevant internal stakeholders and principals.
- Maintain customer database accuracy, ensuring compliance with PDPA; create weekly and monthly reports to analyze service levels, NPS performance, customer feedback trends and business funnel performance.
- Work closely with Business Process Owners to optimize workflows, technology and customer‑centric processes; review and improve customer‑related processes using CRM and IT tools; support marketing administration, customer service initiatives and events; perform ad‑hoc tasks as required.
Requirements
- Diploma in Business, Marketing or equivalent fields.
- 1 to 3 years of customer‑facing experience, preferably in CRM, customer service or automotive‑related roles.
- Experience using data analytics tools and strong proficiency in Microsoft Excel.
- Strong communication skills, both written and verbal, with the ability to engage customers professionally.
- Good initiative and strong follow‑through to ensure timely completion of tasks.
- Effective planning and organising skills with attention to detail.
- Ability to work effectively as a team player in a fast‑paced environment.
CRM Executive (Automotive) employer: People Profilers
Contact Detail:
People Profilers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive (Automotive)
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those working in CRM roles. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or through networking, be ready to discuss your experience with CRM systems and customer engagement strategies. We want to see your passion for improving customer satisfaction!
✨Tip Number 3
Don’t forget to follow up! After any interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the CRM Executive role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you might just land that CRM Executive position in no time!
We think you need these skills to ace CRM Executive (Automotive)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the CRM Executive role. Highlight your customer-facing experience and any relevant skills in data analytics or CRM systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer engagement and how your background aligns with our needs. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at People Profilers
✨Know Your CRM Inside Out
Make sure you’re familiar with CRM systems, especially Salesforce, as it’s a key part of the role. Brush up on how to maintain data integrity and generate reports, so you can confidently discuss your experience and how you can contribute.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or low survey scores in the past. Highlight your ability to manage feedback professionally and ensure timely case closures, as this will demonstrate your fit for the role.
✨Be Data Savvy
Since the job involves data analytics, be ready to talk about your experience with data tools and Microsoft Excel. Bring examples of how you’ve used data to improve customer engagement or service levels, as this will show your analytical skills.
✨Demonstrate Team Spirit
This role requires effective collaboration, so think of instances where you’ve worked well in a team. Be prepared to discuss how you’ve optimised workflows or supported marketing initiatives, showcasing your ability to thrive in a fast-paced environment.